AAlgero Jermaine BrownThe location of Nha Trang Lodge Hotel is excellent and was definitely one of the highlights of our stay. We were also warmly welcomed with a lovely fruit platter upon arrival, which was a thoughtful touch and much appreciated.
Unfortunately, the room was a major disappointment. During my three-week trip, I booked suites at all the other hotels I stayed in. Unfortunately, this hotel did not have a suite available, so I decided to try a different room category. Sadly, I was very disappointed with the room. The view was not completely bad because there was a partial beach view, but I always had to look to the side to enjoy it. When looking straight ahead, I was greeted by a building under construction, which took away from the experience.
The room also felt dated and in need of much more care, maintenance, and attention to detail. It really needs some TLC and updating. The bathroom was also not to my taste at all. I personally dislike shower curtains, and the bathroom felt outdated compared with what I expected.
The breakfast experience was concerning. My partner ate meat from the breakfast buffet, and shortly afterwards he started vomiting and remained unwell for two days. I cannot say for certain that the meat caused his illness, but it was the last thing he ate before becoming sick, so the timing was concerning. He also developed a rash during our stay, which may have been related to the bed linen, although I did not experience the same issue.
We did not raise these concerns with the front desk because, by that point, I was already over the situation and did not feel like making a complaint. I also want to be fair and say that the reception staff were always friendly, welcoming, and helpful. They assisted us with our luggage, always smiled, and made us feel welcome. I really cannot blame the reception team for the issues we experienced.
Check-in was strictly at 2:00 PM, so guests arriving early should keep that in mind.
Another detail that left a negative impression was that I took a hand towel outside because the weather was extremely hot. When I returned, I found a note on my bed informing me that I had taken a towel. While I understand that the hotel needs to keep track of its property, the way this was handled felt unnecessarily unwelcoming.
Overall, the hotel has a fantastic location, the fruit platter was a lovely welcome, and the reception staff were genuinely kind and helpful. However, the room did not meet my expectations, especially after staying in suites throughout the rest of my three-week trip. The condition of the room, the construction directly in front of the view, concerns about the breakfast, and several other details made this stay disappointing.
At this point, I would not choose to stay here again in the same room category. However, perhaps in the future, I may give one of the hotel’s suites a try to see whether the experience is different.
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