Hotels near Importanne Galleria, Zagreb

Close to the bus station and great staff. We arrived early for check in and they gave us an available room as we were tired from our journey and the hotel wasn’t fully booked. Good breakfast too. We enjoyed our time in Croatia.

This was a 5-star stay for me. I spent 2 nights. Oliver was friendly and very responsive. The room was perfect. Mini fridge, hot water kettle, and instant coffee/tea was provided, as well as 2 bottles of water. The place was very clean and comfortable. The location is just about a 5 minute walk to the Zagreb Kolodvor (bus station) and about a 30-minute walk to old town. It's located on a quiet street with few cars driving by. Free wifi. Grocery store, Konzum, was a couple of blocks away. I would definitely stay here again!

The room was bright and airy with simple, practical furnishings. The bathroom was also quite spacious. It had a large balcony, but the door was locked. Given that a main road runs just below, there's probably a good reason for that. Breakfast and dinner were included. Dinner was mediocre, not much variety, and drinks had to be ordered separately. However, there was one soup, a rich cauliflower soup, which was a local specialty. Breakfast was excellent and very plentiful.

The hotel is strategically located, easy to reach by car and close to Zagreb's main attractions. The hotel staff is truly excellent, especially at the front desk: kindness and courtesy are a hallmark. The modern and elegant decor makes for an unforgettable stay. Impeccably clean. Highly recommended!

Nice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.

I only now stay at this hotel when I am in Zagreb. From the moment you walk through the main doors and into the reception area, you are warmly acknowledged and greeted. You are a valued guest and are treated like one. Check in process is smooth and seamless. The room is well-appointed and given the time of the year, cosy and warm. The bed wa super comfortable and the pillows offered enough support to ensure a good nights' sleep. The bathroom was spotless and the heated towel rail was much appreciated. If you are so inclined, the mini bar is stocked and there is also excellent room service. The buffet breakfast is sensational- the best in Zagreb. Something for everyone and for all dietary requirements. The one thing that always impresses me here is the fact that all employees and acknowledge their guests- from the room attendants to the kitchen staff. I will alway come back to the Astoria Zagreb. Thank you for looking after me.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

The young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.

Ten thousand times more beautiful than I imagined! Maybe it's because I checked in so late, but they upgraded me to this huge room. It's absolutely gorgeous with an amazing view, and the hygiene is excellent – very clean and bright. Highly recommend to everyone!

The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.