SpringHill Suites Lake Charles

My stay at this hotel the past weekend was extremely disappointing ESPECIALLY for the price we paid. My family and I have stayed in Marriott Hotels for 30+ years and this hotel was not up to Marriott par. Not sure if it's a management issue at this location but it was not well maintained at all. There were many stains, lights not working, holes in the sink porcelain, mold, etc. in the room and hotel. The breakfast was bare minimum and honestly gross at times. The workers of the breakfast station were at times inconsiderate of guests, acting like guests were in the way just for the staff to move some labels around. I feel like the paying guest should be in accommodated in terms of waiting until they're done at a specific station. To be honest all the staff I encountered were very dismissive and had the body language as if they didn't care at all. This hotel should be better if it's a Springhill Suites under Marriott- I hope it improves. My cousins stayed at La Quinta and Sulphur for much less and next time, I will be looking there and other hotels.

The room was nicely decorated and the bed and pillows were very comfortable. Breakfast was excellent, with lots of healthy choices. The receptionists were always very friendly and helpful. My only complaints were a touch of dirt or stain in the shower, and the fact that the icemaker on my floor (4th floor) did not work. If not for those those two items, I would have rated my experience a "five."

Great service, friendly staff!

Staff was super friendly & helped in every area needed.

Great

Was trapped on the elevator and the staff had to come and rescue me and another guest. Very emotional experience for me.