Disney's Grand Floridian Resort & Spa

It's a very clean and easy access to the park. Please make note that the hotel is in renovation construction. Most of the lobby at the main building is affected

My husband and I booked a complimentary three- night stay here because we had a Disney Wedding and we filled enough of the Room Block to get three free nights. The room is fantastic, comfortable, and located at a great spot to walk to multiple places within the resort. There is a small Fridge, a coffee Maker, and no microwave. It does come with several glasses and mugs, and no utensils. Everyone was very accommodating and kind, my husband had arranged an entire rose petals on the ground, and all over the bed, and the next day when we came back from our farewell brunch, they were just finishing up cleaning up the room and they made a beautiful towel arrangement with swans in the shape of a heart and put some of the rose petals it was gorgeous. We were treated so well and truly enjoyed the few days of relaxation and alone time after a busy wedding weekend.

Our three night stay at the Grand Floridian was nothing short of exceptional. We opted for the club level experience and stayed on the third floor at the Royal Palm Club. The room was spacious, beautiful, and very clean throughout. There was little to no noise noticed from neighboring rooms. The view from the balcony was of the pool area. The biggest benefit of club level was the food and snack service provided on the fourth floor. You could enjoy breakfast, lunch, dinner, and snacks throughout the day, as well as a small fridge containing soft drinks and juices. The food choices featured a wide variety, and everything I tried was delicious. My biggest compliment would be for the resort staff. From the moment we arrived until the time we departed, we encountered friendly and helpful staff members who seemed sincerely happy to be there. We've stayed twice before at the Polynesian, and really enjoyed it, but this experience was unforgettable, and hopefully can be repeated.

The hotel is great because it is beautiful, it has an amazing location and because you just feel that you're still in a Disney park when you're there. Some specific things that we liked: - The transport to the parks is great as well - monorail, boat or bus - really good. - We also really liked the character breakfast at Park Fare when we booked that, plus the Enchanted Rose cocktail bar was great. - Watching the fireworks from the swimming pool was really cool. - Exploring the other Disney hotels nearby - e.g. the Polynesian with their own bars, restaurants and activities for kids. But - it's expensive and you don't get the hotel experience you might expect for spending this sort of money elsewhere and you don't get exceptional service. Some specific downsides for us: - Room was OK but not great for the money - you just accept it because it's Disney. - Getting a place to eat isn't straightforward and it gets annoying. You have to book everything through the Disney app - you can't just walk down for breakfast for example. If you don't book somewhere, you are left with the island grill place which is not what you want when you are paying this much for a hotel - crappy food and plastic cutlery. The only buffet breakfast option is the character breakfast at $60 each. Then in the evenings, all the dinner slots between 5pm and 7pm (ie when you want to feed your family) seem to disappear really quickly with long wait times for joining the wait list. We spent waaaayy too long generally on this holiday saying, "where are we going to eat tonight" and it was a stress. In my view any 5* hotel has to have a bar and a restaurant available dedicated to hotel guests for you to eat when you want to. The restaurants are available to all Disney guests and you can't rely on being able to get a decent meal when you need to - especially needed after a long day at the parks. One evening we complained about this and the manager got us a table at one of the restaurants. That was fine for that evening but the experience in this area continued. In some ways it's a bit like being at a vacation club with pools and restaurants available, but then you've got no self-catering facilities. The above are annoying, but you're left with an amazing experience anyway because of the good things about it all. You just have to remember the rules for Disney hotels aren't the normal rules.