Lake Arrowhead Resort & Spa

Location: Frequently praised as "great," "best," and "beautiful," with proximity to attractions like Lake Arrowhead and Temple City.

This survey is directed towards housekeeping and quality control operations. I stayed in room 235 on 08/01 to 08/03. Upon checking into my room late that evening, I noticed that the bathtub drain was not working properly. Since it was close to 11 PM, I decided to wait until the next day to report it. Around 7 AM the following day I reported the issue to Michelle at the front desk. She was very polite and sent a technician to my room within 30 minutes. The technician advise me that it was too early in the morning to snake the drain and that he will be back later on to complete the service order. I thanked him and gave him approval to enter my room since I was going to be away from the room during the day. As we were getting ready in the morning, I noticed that the inner curtain for the sliding door was missing, and it appeared that someone yanked it off, which basically gave us no privacy. I also noticed an excessive amount of stains on the carpet which appeared to have been from the previous guest since majority of the stains were still moist. At that point I had seen enough and I usually wait until the end of my stay to report my findings and dissatisfaction, but I needed to make it a point to address it now so that front desk was aware of the poor condition of the room. Michelle was very apologetic and offered us a refund on the resort fees. Unfortunately, because of the lack of room availability, she was not able to find us another room for the weekend. I was baffled that housekeeping did not notice the drain issue since they’re supposed to clean the tub at the end of every stay. Also, the lack of them not reporting the curtain missing as well as how filthy the carpet was. This room should’ve never been offered to the public until the repairs and cleaning was done properly . It appears that there is a huge gap in quality control when it comes to housekeeping and I fear this will continue to be a problem if it’s not addressed properly. This was my 10th time staying at the Lake Arrowhead Resort and I noticed a huge shift since the resort was sold off and lost its AAA Four Diamond Award quality. Please go back to the basics. Take the client’s feedback and concerns and actually do something to address them. This place has great potential with an AMAZING location it just requires quality control, consistency and strong leadership to bring it back to its glory. Please feel free to reach out to me if you have any additional questions or if you would like to invite me back to experience another stay of better quality.

My partner and I have been members for over a year and love the location, but the recent rate increase feels unjustified given ongoing maintenance issues—broken showers, moldy dirty flooring near showers, unclean HVAC ducts above toilets, no lighting/broken & taped up lights in steam rooms, broken ceiling and wall tiles in yhe steam room, unusable lockers, and flooding in the women’s area. We politely asked about any discount options but were told rates are fixed. Sadly, the facility’s condition and lack of flexibility don’t reflect the high monthly price. We hope to see improvements but will not return.