Cascade Wellness Resort Reviews

We like the hotel’s location as it is on the scenic cliff walk (direct access), great view and walk along the cliff. Staffs are very friendly. Room is spacious.

From Check in to check out the Cascades team could not have done more to accommodate our Valentines visit to thier Wellness Resort. Jaoa on check in and Anita Santos, Guest Service are great Ambassadors for there employers. Accommodation, Spa, Restaurant, bar ( thank you Mario) all delivered more than expected. We will definitely return. Thank you all - Appreciated.

The room was very nice, the balcony was very comfortable. The breakfast was great! The hotel is very close to the beach, highly recommended!

The pool view is beautiful, but it's too cold. Chinese people are not good at physique. The room balcony is super large and it's OK to sunbathe. 🛏Room facilities: The most complete hotel in Spain and Portugal Self-driving parking is very convenient and free 🌟Service experience: Very friendly. Because there are no rooms when we arrive, we are given free drinks at the bar. In fact, we arrived early. 🏨Hotel environment: The hotel is on the edge of the Atlantic cliff and you can directly see the view

The service, facilities, and location are very good in all aspects, and the breakfast is very rich, highly recommended/

Quite satisfied!

Very good stay. Totally satisfied with everything about the hotel.

The hotel is very quiet and beautiful, it is very convenient to watch the sunrise and sunset, and the service is also very good.

Absolutely best position in Lagos on top of the cliffs allowing easy access for early morning walks before the heat of the day and the crowds. Facilities were great with a bar overlooking the pool, restaurants on site ranging in price and formality, and staff were very accommodating and friendly. Would have loved to stay a couple more days just to lounge around the pool and enjoy the resort.

A little bit away from everything but if you want to relax this is the place. Very quiet and good for walking the coastline. Uber is a godsend and we used it daily. Real shame about the bar area which is like a waiting room. Some evenings were too cold to sit outside and there were not enough places for people to sit and buy a drink ‍♀️ Service also so so slow. Would have given 5 stars but for these reasons. Staff are lovely but overstretched.

This looks like it used to be a beautiful hotel, but now it’s just outdated and neglected (ignore the green grass and tidy rooms in the photos- it doesn’t look like that anymore..). Today it’s lacking attention to detail, and many of its areas and facilities are out of service or just neglected/ dirty. There’s no beach access anymore, and there’s only one pool with food/ drinks. The gym area is super dirty and looks abandoned. But the worst part for us was the kids club- very low maintained facility, no activities, and unwelcoming rode staff(!!) who didn’t attend the kids who stayed there. On the good side the bar and restaurant food and service were really good, and the rooms are big with comfy beds, the main pool is big and spacious.

Just back from a week long stay at Cascade wellness resort. While the overall experience was positive, there were some negatives. I went with my adult daughter, I had booked a sea view room which we got, but the actual view of the sea wasn’t great simply because the hotel is only two storeys high, so that’s to be expected. We were placed in a double room rather than twin, but the bed was huge and very comfortable so we didn’t mind too much. We were in an adjoining room with kids in the room next door to us, we could hear every sound. The room was nice but small, very clean, lovely bathroom with an amazing shower , and there was no kettle (there was an nespresso machine) we asked for a kettle and one was delivered to the room straight away. The balcony furniture had seen better days., and there was no bin provided other than a small one in the bathroom. The cleaning staff were excellent. We preferred the spa pool as it was so quiet and peaceful, but if we wanted to order food or drinks, we had to go over to main pool which was a bit annoying. One day I ordered a latte and two cold drinks, and they were put in a paper bag for me to carry back to the spa pool. Surprisingly I managed to not spill them. The is also a major shortage of umbrellas, plenty of sun beds, just not enough shade. Also, there is no shop on site, which is necessary especially for those in apartments, Lagos town is about a 40 minute walk away, we usually walked in and got an Uber back. The food in hotel was very good, but very expensive, so we went into town most evenings, much more variety of food and cheaper. The spa is very nice, I enjoyed the steam room and jacuzzi, and had a lovely massage one day too. Whilst we had a lovely week in Lagos, I do not think I would return to Cascade simply because I do not think it was worth the money we paid for it.

All the way up until we got to our room I was excited for this stay. The photos looked phenomenal, the amenities looked great, and the activities they promoted on site looked perfect for what we wanted our vacation to entail. Unfortunately that is not how this trip ended. After check-in we went to our room, which was a double sea view room. Compared to photos online the room was much smaller. However the view was amazing! Immediately after dropping our stuff we start to hear beeping in our room, but it's none of our stuff. It's the safe next door, because we are staying in a room with a conjoined door that was super thin. Not only could you hear every conversation and moment the next door neighbors baby was uncomfortable, but there was a large key hole that you could see right through into the other room. My wife is a very accommodating traveler, but this was even too much for her. I went to the front desk to raise this concern and was only met with a no due to a complete sell out of the property. One of the front desk staff gave me a dirty look when I mentioned the request to not be connected to a room with a small child as we were not traveling with children. Also the furniture in the room and on the patio hasn't been updated in many years as the whicker on the patio table was missing on half the table and the lamp shade was missing trim where only glue was exposed now. The only trash in the room was in teh bathroom and that was broke as well. These things, while small, are not what I expect when paying nearly $500/night for a five star hotel. Leaving the room we went to the bar to get our free welcome drink, which was limited to items off menu and hardly drinkable. So then we went for a walk. The outdoor area that they use in their promos that looks like a beautiful place to do yoga on a lush green lawn was completely dead. Oh and they don't offer yoga classes either. We continued our journey to the gym, and while they do offer classes they are sporadic and the facilities are across the street in a weird complex that is also very run down. My wife also tried to go to the gym at 7:15am one day and the gym was inaccessible. If you were trying to work on your golf swing on property as their ads in the lobby suggest you can, that is a no go. The driving range looks like it's been run down for at least several years. Rusted garage door and no semblance of a range anymore. Food was fine, but significantly overpriced. Service staff was nice as was the breakfast. If I were to book in Lagos again I would definitely look elsewhere, especially for the money we spent here. Not even a sea view could overcome the mountain of disappointment this property gave us.

We received a warm welcome and staff were friendly. We upgraded to a sea/pool view room for an extra €43 per night but our room was no different to others in our party, except that the decor was newer. The room was spacious, massive comfy bed, had an excellent balcony and great bathroom, huge soft fluffy towels and bathrobes. The shower was wonderful and we had a turn down service every night. 5 stars for the rooms. The restaurants were good and staff excellent, good choice of food especially the breakfast and dinner buffet. Staff were attentive and helpful. 5 stars for the restaurants and bars. The queue at breakfast was long and there was only one person checking people in, taking them to their table and explaining the set-up, there should be a better process for this. Once seated for breakfast the waiting staff were quick and efficient to bring tea and coffee and clear plates. The queue for freshly cooked eggs was long and tiresome, with one person cooking very slowly, there should be a more efficient way of this offering. Finally the grounds and pools: good to have the two pools, however the pool bar at the sandy pool was closed, not good when you have to walk a long way to get a drink and food. They will do room service if your apartment is near the pool but this is €7.50 There are no pool attendants or life guards on duty and towels get left around all day reserving beds that could be used. The towel process is pointless, you’re given a card for towels, but when you return them there’s often no one there and you don’t get a card back. You can just take towels at the sandy pool so the card process seems pointless. great spa with yet another pool and reasonably priced treatments. The golf is closed due to some building work next door. this doesn’t feel like a 5 star, it’s over priced for what you get and needs improving. The hotels needs some maintenance - broken tiles on the entrance, broken decking around the spa pool and generally needs a tidy up around the grounds. There seems to be a staff shortage hence no pool bar but the ones that are there work very hard. If there were more staff, the grounds tidied and the rooms all the same decor standard it could be a 5 star but I don’t think it is.