AYANA Komodo Waecicu Beach

This was my worst stay at the so-called "five-star luxury resort" AYANA Komodo. I hope that every traveler who plans to stay at this hotel will read this review carefully before making a decision. **On the first night, I was woken up by two consecutive calls from the hotel in the early morning, and they were all wrong. **The staff made random calls without any verification, waking me up in the middle of the night. I had sent an email specifically requesting a "quiet room" before checking in, but the loudest noise came from the hotel itself - ridiculous. **The next morning, I tried to catch up on my sleep, but there was a deafening noise coming from the room. **Outside the window was the shipyard, and the metal banging sound continued for a long time, and the decibel meter measured up to 90, which was simply nerve-wracking. The hotel has no noise isolation measures at all. Even with the windows and doors closed, there was still a lot of noise **The ceiling strips in the room fell off that day, and there was a strange sound when the air conditioner blew through. After the staff came to the room to confirm, they did not change the room immediately. Instead, they asked me to wait for the engineer to check, which delayed me for more than an hour and continued to waste my rest time. The so-called "deluxe sea view room" is just a slightly higher floor, no different from the ordinary room, but the price difference is extremely high. Other hotels often take the initiative to upgrade or handle flexibly when checking in, but Ayana does not consider the feelings of customers at all. This room design and pricing is completely deceptive. The hotel's apology was extremely perfunctory, and the compensation was even more formalistic, almost perfunctory at zero cost. Finally, this level of hotel actually provides plastic bottled water instead of glass bottles. The details are so rough that it is hard to believe that this is a brand claiming to be "high-end". I asked the hotel why it was not provided. The hotel said that there was no glass bottle provided locally, but I ended up using glass bottle water in the restaurant. The hotel manager is a liar. Ayana Komodo is gorgeous on the surface, but the management is chaotic, the service is unprofessional, and there is no sense of responsibility. I have no hesitation in giving the most severe negative comments. If you want to find a quiet and relaxing resort, don't choose this place. This was the worst experience I’ve ever had at a so-called “5-star luxury resort.” If you’re considering staying at AYANA Komodo, I urge you to read this carefully. On my very first night, I was woken up twice in the middle of the night by phone calls from the hotel — both made in error. I had specifically emailed ahead requesting a quiet room, yet the loudest disruption came from the hotel itself. Absolutely unacceptable. The next morning, I attempted to rest again, only to be bombarded by industrial noise. My room overlooked a nearby shipyard — hammering and grinding sounds at 90 decibels filled the room, causing near mental breakdown. The hotel has zero noise insulation. To make things worse, the ceiling in my room had come unglued, causing loud rattling sounds when the air conditioner was on. When I reported this, staff visited to confirm, but instead of immediately moving me to another room, they insisted on waiting for an engineer to inspect it — wasting over an hour of my time. The “Deluxe Ocean View Room” is no different from a regular room, aside from being on a higher floor. In other hotels, such differences are reasonably priced or offered as complimentary upgrades. Here, it’s a money grab — nothing more. The hotel’s apology was insincere, and their “compensation” was symbolic and worthless. To top it off, a hotel charging this much is still offering plastic bottled water instead of glass — a shocking sign of their lack of attention to quality and sustainability. AYANA Komodo is all about marketing gloss — behind the surface is mismanagement, disorganization, and a total absence of guest care. I’m leaving the most serious and negative review possible. If you’re seeking peace and comfort — stay away from this place. Это было худшее проживание в так называемом «пятизвёздочном люксовом курорте». прочитайте этот отзыв. В первую же ночь меня дважды разбудили телефонные звонки из отеля — оба раза по ошибке. Перед заселением я специально отправил письмо с просьбой предоставить тихий номер, но в итоге самым громким оказалось… руководство отеля. Это неприемлемо. На следующее утро я попытался отдохнуть, но из окна доносился ужасный шум с соседней верфи. Звук ударов металла достигал 90 децибел, находиться в номере было невозможно — настоящая пытка. Отель никак не изолирует такие шумы. Кроме того, потолок в номере начал отклеиваться, и при включении кондиционера слышались постукивания. Персонал пришёл проверить, но вместо немедленной замены номера, заставили меня ждать инженера, потратив ещё час моего времени. Так называемый «Делюкс с видом на океан» ничем не отличается от обычного номера, кроме этажа. Вовсех других отелях подобные различия компенсируются бесплатными апгрейдами или разумной Здесь это — откровенное вымогательство. Извинения отеля — неискренние. И наконец — в таком дорогом отеле до сих пор пластиковые бутылки воды, а не стеклянные. качеству и бренду. AYANA Komodo — это глянцевая обёртка, за которой скрывается плохое управление, некомпетентный сервис и полное отсутствие ответственности. от AYANA подальше.

I stayed at Ayana in Bali. I was very satisfied with the service. I also chose Ayana when I came to Komodo. They even upgraded our room for free.

The price of this hotel on Ctrip is very unstable, fluctuating by 300+ a night, but fortunately Ctrip has a guarantee. Everything is good, but the car rental fee to the airport is too high. 3.3 kilometers downhill in 8 minutes, the hotel charges nearly 200 yuan, the taxi outside is nearly 50 yuan, and grab motor is 10 yuan. Other expensive reasons are there, the airport drop-off service is not so expensive. Guests are not being taken advantage of.

The hotel is very clean, the attitude of the hotel staff is also very good, the smiles of the staff are still fresh in my memory, the food in the hotel is also very good, and various projects can be solved in one stop in the hotel.

I booked a three-night stay, but I missed the flight on the first night and couldn't check out. I went there the next day and got an upgrade, which made me feel better~ Service: I've stayed in many five-star hotels, and this one ranks in the top three, with Chinese guests accounting for about half of the total; If you can't swim but want to go snorkeling, you can practice in the ocean bath or book a snorkeling course at the hotel through the app, which is not expensive; There is a bug, booking a hotel airport drop-off costs 210,000 per person, but asking the service desk to call a taxi to the airport only costs 100,000...