TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo

Spectacular place with great large rooms and amenities. Staff went over the top to make our stay great-especially 𝕃𝕒𝕝𝕦 and Yoseph. They were great at coming up with and planning activities for us. Outstanding breakfast with so many choices we didn’t have a chance to try everything.

This is the best luxury hotel we have ever stayed in! We have stayed in many 5 star resorts and Ta’Aktana is by far the best. The resort is incredibly luxurious with every attention to detail but what sets them apart is the incredible service. It was my husband’s 50th birthday and they arranged a fire ceremony with music planned in secret with our two children (7 & 10). From the tents and bunk bed play area in our bedroom to the special breakfast & dinner dishes created for our children we felt like royalty. The aqua scooting over the private reef was brilliant fun and the hotel is a fabulous location for exploring the Komodo islands. We have such precious memories, feeling like family with the staff. There is nowhere on earth like this incredible hotel.

We really enjoyed the room, and the service was amazing! Especially at the recreation centre and at the restaurant in the main building. Arya was a big help for every meal during our stay! Arya went above and beyond to make our stay unforgettable! One of the best resorts ever! Will be back!

My 5 night vacation was absolutely amazing. As a Titanium Elite, I was upgraded to a sea view villa with private pool which was beautiful and extremely large. Everything was spotless. My butler Rico did a great job and was always checking in with me (even on his day off)! I made use of the spa, and also went to the Maiga Bar almost every day for the Sunset Ritual. I was offered a Nera Sunset trek one evening which I graciously accepted. The food was excellent at all 3 restaurants and all of them had vegetarian options. The chef came out to say hello after all my meals and to ask how I enjoyed the food. But I think what we really set the hotel above all others was the staff. I wish I could remember everyone's name because they all seemed to know mine. But some of the people that really stood out were Geri, Yudha, Noni and especially Ririn who saved me when I found out I needed cash (400K IDR) for my Komodo Island tour. I highly recommend this hotel, and definitely plan to return.

Unfortunately, I need to report a bad experience with this recently opened hotel as a Titanium Elite Marriott Bonvoy member. I made the reservation back in April’24 and sent the request to use some of my Nightly Upgrade Awards (NUAs) to upgrade our room to the Overwater Sea Villa. 3 days before the check in (beginning of October’24) I received the confirmation from Marriott Bonvoy that the NUA request was confirmed and our room was upgraded to the Overwater Sea Villa as requested. Almost 10 hours later, the assistant Front Office manager sent me an email informing me that the Overwater Sea Villa was not eligible for upgrade and that there was a system glitch issue between Marriott International and the hotel. They offered me instead to be upgraded to a One Bedroom Villa and to have the NUAs credited back. After several iterations with their Loyalty Manager and their Resort Manager arguing that customers should absolutely not bear the consequence of hotel’s system issues and they should have honoured the confirmed upgrade and even after suggesting to offer us 2 nights out of our 4-night stay at the Overwater Sea Villa, they refused to do so. Consequently, I have cancelled the reservation and asked for the refund of the 1st night deposit immediately. Total disappointment and terribly not up to the Titanium Elite Marriott Bonvoy member standards! Especially since I was giving a surprise to my partner with this stay! Piece of advice for anyone attempting to use their NUAs for the Overwater Sea Villa -＞ I’ve checked and it’s still possible to request it in the app but as mentioned earlier, even if the request comes confirmed they will not honour it!

We only stayed at Ta’aktana for 3D2N. We wish we could stay there for longer. Everything was beyond perfect - service, food, activities, hotel design, facilities etc. We could not find anything we could complain about. The staff there went above and beyond to cater to our needs. Our personal butler, Yosef, helped us arrange all activities during our stay from the moment we arrived at the hotel. The warm welcome by him and the team made us feel so special. He also organized a big surprise for me and my husband to celebrate our belated honeymoon! The in-house snorkeling and stand-up paddling were definitely highlights during our stay. Shout out to Vincent at Jetty Point, who made water activities extra fun and super easy though it was our first time snorkeling and paddling! We have seen nemo, pufferfish, sea urchins, starfish and also countless types of other fish and coral when we were snorkeling with him. We also enjoyed sunset yoga conducted by Chandra and sunrise trekking conducted by Risel very much, and they are both professional. The sunrise view at Amelia Hill was truly remarkable, and thanks Risel for encouraging me to walk to the top of the hill. All the staff were super friendly and passionate about Labuan Bajo. These activities created so many good memories for us. The food at Ta’aktana is exceptional and the dining service is of top notch. Afternoon at Nera Lounge, dinner at TABA, dinner at Umasa and breakfast at Leros - every dish was perfect and beautifully presented. They all exceeded our expectations! We also enjoyed ourselves very much at Maiga bar for sunset ritual. This is definitely one of the best hotel stays, and we hope that we will be back one day! Thank you for the great hospitality :)