DoubleTree by Hilton Kyoto Higashiyama Reviews

Response from Property: Dear Eva Siahaan,Thank you for providing feedback regarding your recent stay with us at DoubleTree by Hilton Kyoto Higashiyama. We appreciate your honesty and are sorry to hear about your experience.Firstly, we want to sincerely apologize for the inconvenience you faced due to the lack of assistance with your luggage and the crowded conditions in our lobby. We aim to provide exceptional service, and it seems we fell short during your visit. Your feedback about the room size relative to the price and the overall atmosphere will be taken into consideration as we look for ways to enhance our guest experience.We understand that your visa issue was beyond your control, and we regret that we could not accommodate your cancellation request as you had hoped. Please know that we do value our guests, and we strive to improve our policies and service based on feedback like yours.We hope you will consider giving us another chance in the future to provide the level of service you expect and deserve. If you would like to discuss your experience further or if there is anything we can do to assist you, please do not hesitate to reach out to us.

Response from Property: Thank you for your feedback!We're delighted to hear that you enjoyed the overall design of our hotel and found our staff, especially Ms. Ly, to be helpful. We appreciate your suggestion regarding the breakfast variety and will certainly take it into consideration as we strive to enhance our guests' experience.We hope to welcome you back soon!

Response from Property: Thank you for your kind review of your stay with us. We are delighted to hear that you had a truly memorable experience and that our service, amenities, and overall atmosphere exceeded your expectations. We hope you had a wonderful time exploring the cultural treasures of Kyoto, and we look forward to welcoming you back in the future.

Response from Property: Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the disappointing experience you had. It is clear that the room allocation and service quality did not meet your expectations.Please accept our sincere apologies for the inconvenience caused. We value your feedback, as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a more satisfactory stay in the future.

Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We look forward to welcoming you back to DoubleTree by Hilton Kyoto Higashiyama.

Response from Property: Thank you so much for your wonderful review!We are thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing friendly service, and we’re glad that you felt welcomed. We're also happy to hear that you enjoyed the welcome cookie!Our location is indeed a great advantage, and we’re pleased that you found it convenient for exploring the city.We look forward to welcoming you back on your next visit!

Response from Property: Thank you for your positive feedback! We are delighted to hear that you found our public bath clean. Maintaining a high standard of cleanliness is a top priority for us, and your appreciation motivates our team to keep up the good work. We hope to welcome you back soon for another relaxing experience!

Response from Property: Thank you for your kind words!We are thrilled to hear that you found our staff friendly and the rooms clean. Our central location is indeed a great advantage, and we’re glad you enjoyed the convenience of being right beside the subway station.We hope to welcome you back soon!

Response from Property: Thank you for sharing your experience with us!We're delighted to hear that you had a great start to your day trip in Kyoto. It's wonderful to know that you found the public parking convenient and that your room exceeded your expectations in size and organization.We hope to welcome you back soon for more memorable experiences!

Response from Property: Thank you for your kind review!We're delighted to hear that you enjoyed our comfortable lobby and found the onsen to be cozy and peaceful. We strive to provide a relaxing atmosphere for all our guests, and it's wonderful to know that you appreciated it. We hope to welcome you back for another enjoyable stay soon!

Response from Property: Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.We're thrilled to hear that you enjoyed your stay with us. It's great to know that you found the room spacious and the bed comfortable. We strive to provide a pleasant experience for all our guests, and your kind words motivate us to keep up the good work. We look forward to welcoming you back in the future!

Response from Property: Thank you for your wonderful review!We're delighted to hear that you found our location easily accessible by bus and train. We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama.

Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.

Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need and more.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.