Setsu Niseko

The hotel is great, with an unbeatable view, facing Mount Yotei; the public space and guest rooms are very design-conscious; I booked a three-bedroom suite, the kitchen has an oven and induction cooker, and all the tableware is complete. I regret not buying more seafood in Yoshi and cooking it myself

With the impeccable service and the ultimate room equipment and design taste, we are very satisfied with this accommodation experience. It is beyond description perfect and we look forward to coming back as soon as possible.

As a Ctrip Black Diamond customer, this is the first time I have given a negative review to a hotel. 1: Because I brought my parents with me, I booked two Anuri two-bedroom suites and specifically made a note that I needed a good view. As a result, the two suites we were given faced not Mt. Yotei, but the construction site behind the hotel! After coordinating with the hotel, it was said that because of the full room, only one of the rooms was changed to a room on the other side facing the street, which is not directly facing Mt. Yotei. So the Annuri Suite just doesn't have a view. 2: On the second day of our stay, when we went back to the room at night, no one came to clean it. After calling the front desk, we were told that this place promotes environmental protection and is cleaned every other day. However, there was no prior explanation on the Ctrip booking, nor on check-in. After the phone call, three bath towels were delivered. The dirty towels were not taken away. This kind of service is comparable to no service! 3: On the third morning after check-in, I took the elderly and children to the breakfast room for breakfast at 9:30. I was told that the breakfast time had been temporarily changed to 10 o'clock and closed at 9:30. We could not bring in the 5 packing boxes and were told that we could pack some leftovers. Take the breakfast food you ordered and take it back to your room to eat! What a long time to see you! Which hotel doesn’t have breakfast at 9:30! 4: The hotel does not have a taxi service. Please download the go taxi app yourself. This is very unfriendly to the elderly. On the way back, I talked to the Japanese driver, and even the driver said that they didn’t have bad service, but no service at all. I heard that the hotel management is Singaporean, but it doesn't matter. With so many hotels in Hokkaido, I advise you to choose another one!

Comfortable. Very convenient to the ski resort. The room facilities are as comfortable as home, and the hot spring is just right. The girls at the breakfast coffee bar have sweet smiles, and the overall waiters are pretty good looking. The food mainly caters to foreigners, and those who are familiar with the local Japanese taste should find it average. The price should be tripled.