The Maples Niseko Reviews

Beautiful ski in ski out property. We loved the views of Mt Yotei from our huge 2 bedroom apartment. Hotel staff were very friendly and helpful and tended to our every need. Superb stay!

Everyone at Maples are friendly and helpful. Rendering their assistance from fetching us at Hirafu Welcome centre, Rhythm for our ski rental, sending us to dot base for ski class. Even to the restaurant nearby. Ski in ski out and snow play are just a stone away. Pizza restaurant there are fabulous too

Wonderful ski in/ski out location. Lovely family accommodation with everything you need. Close to convenience store and restaurants. Sunday was extremely helpful and transported us to the local train station at the end of our stay. Gustav was very helpful via email but the resort was uncontactable on arrival to arrange hotel transfer from the bus drop-off (reception phone switched to after hours message). Also could not get a taxi (none available on the app) so had to walk up the hill dragging luggage. That was our only complaint.

Great location, perfect ski-in ski-out. The rooms were fantastic with lots of facilities. The staff were amazing, very helpful. Would have scored 5 in every category if the hotel had an onsen!

Absolutely beautiful and location is convenient. Just found it odd they don't provide bath robes 😅 Anyway, special shout-out to Yuri / concierge. She was extremely friendly and helpful!

Great location and great service.

This was my third stay at The Maples, and I couldn't have enjoyed it more. This time I came with just my boyfriend instead of with family, so handled most of the logistics myself. I really relied on help from the staff and The Maples, before, during and after my trip! Even a month before my trip, I got a lot of help with transportations, ski passes etc through emailing with the staff, who were always so prompt to reply and very friendly. During my stay, they also helped me a lot with dinner reservations etc. Every request or question I had was met with a friendly smile. Of course, I enjoyed the location again immensely. It was great to be able to walk to many of the stores and restaurants, and to also ski in and out. This time I also rented a car and parking at the Maples was always available and easy. The hotel was always bright and clean. My onlyyyy complaint if I had to mention was that my room did not have black out curtains... so I was woken up pretty early every morning by the natural sunlight!! But, this actually helped me to get up there on the slopes bright and early, so a perk after all!

Nice hotel / No amenities.

The room is clean and spacious with full facilities and a good view. The kitchen has everything you need to cook. There is a washing machine and dishwasher. There is a locker for storing ski equipment on the ground floor. After playing, you don't have to carry it up to the room. It's great.

The hotel is in a great location, very close to Hirafu Welcome Center. The staff will contact us by email in advance, and the pick-up is very convenient and on time! There is a locker for ski equipment on B1, which is a real skiin-out. B1 goes directly to the chairlift, and it only takes 5 minutes to walk to Ace Gondola! The pizza on the first floor is delicious and not expensive. You can walk directly at noon. There is a very convenient supermarket Hirafu188 nearby, and it is not far to Lawson. Breakfast can be solved in your own kitchen. Everything is good!

Very very satisfied. Ella is very nice and helped us a lot.

The main gate is next to the main street of Hirafu, and the other side door is next to the snow track, so you can really slide in and out. When you first arrive, there will be a staff member to pick you up by car. Overall, it is very convenient. There are also two restaurants in the hotel, but unfortunately I haven't tried them yet.

Good, very good!

The location is very good, close to supermarkets and ski resorts. The hotel is also very new, clean and tidy, and the front desk service is very good.