MUWA NISEKO

It was wonderful

The hotel is clean and the staff is friendly. It is located in the countryside, so you should do activities as a hobby.

Well worth coming back

The hotel environment and facilities are very ideal, the staff service is very good, and the food quality is also good. I will consider staying here again next time I go skiing in Hokkaido.

The whole environment feels very good, and the staff are very professional

It is rare to complain or review hotel reviews; but this hotel is really outrageous; can it pretend to be a small luxury hotel by wearing a mask of high-end appearance? First of all, there is basically no cell phone signal in the lobby and lower floors of the hotel; at the same time, the hotel's room heating equipment does not work at all; at the beginning it was said that it would take 6 hours to heat up; the heating only raised the temperature by 2 degrees overnight; at the same time, are the equipment in the rooms not cleaned and repaired? The bathroom light gives you ghost flashes in the middle of the night; the most outrageous thing is that I finally bought a dryer and dryer for after skiing, and after skiing I thought I could put my clothes in it to wash and dry them before continuing to use them; but after waiting for 4-5 hours, they were still wet; the most outrageous thing is that the washing machine is full of hair; don’t you clean and maintain your washing machines regularly? The daily water supply is limited to only two bottles; I finally got you to bring me some water; the most bizarre thing is that your service staff opened the door without me opening it and prepared to let the water in; have you considered the feelings and privacy of the guests in the room? After reporting various problems to the front desk, there was no response; no one informed us of the progress of the repairs; it took two days after we reminded them again and again to tell them that the washing machine could be used; and we reported various feedback in the hope of getting feedback from their manager; and then nothing happened; several ********* at the front desk spoke Mandarin and completely ignored the guests' requests; a hotel with no management from top to bottom; we stayed for 6 days and problems occurred on the first day; no one apologized until we left, and no management intervened or dealt with the matter; the arrogance and rudeness of Chinese people really makes people feel so angry; I hope everyone will be cautious in choosing Chinese people; otherwise, you will spend a lot of money and still be treated poorly; the only thing about the hotel is the sleep, and the breakfast, which was changed after a lot of complaints, is okay; the other aspects of the hotel have no other advantages, and the bad reviews are rubbish! ! !