Mercure Wakayama Kushimoto Resort & Spa Reviews

Due to the severe tsunami , all the trains and transportation systems were shutdown and we were urged to evacuate within 30minutes and we spent the whole day in the evacuation center. There is not car and buses that we can get to the hotel. How can we do the check in but the hotel still refuse to refund. It’s really disappointed as a guest who are willing to take the risk the travel to the hotel but we got no way to do it. And I feel like the hotel doesn’t really care about the safety of the guest. So it’s a NO for me.

A clean and relatively modern hotel sitting on top of a hill with a spectacular view of the harbour. There is an indoor/outdoor onsen on the ground floor and free alcohol and snacks from 3 to 5 pm every afternoon! Great value for money, and a great place to relax and ease back into civilisation if you’ve just come out of the mountains after doing the Kumano Kodo.

We have stayed at a Mercure before and enjoyed the experience. As before, the location is superb, the Onsen is excellent and the spacious room is comfortable. This Mercure is atop a hill and offers excellent views.

Great hotel and clean room and friendly staffs

Mecure, time to lift your game! It’s summer in Japan and the swimming pool is empty & closed.?? Surrounding landscaped areas not well maintained. Rooms & corridors delight you with a musty aged smell that takes time getting used to. Positives: View of surrounding coastline excellent, sunrise beautiful. Room’s good size. Buffet Breakfast decent with options Afternoon & Evening free snacks & drinks a bonus. Negs: Customer service adequate but can’t say a lot of enthusiasm. Room & corridor’s musty The place needs renovation Need car for access hotel. No pool operating in summer???

Great staying, big rooms, lovely onsen, nice freebies in the evening and excellent breakfast. For the breakfast there was so much choice and it was so good! Honestly one of the best hotel breakfast I had, probably the best in Japan.

breakfast is very good

Breakfast buffets good

Everything is great: close to the train station, shuttle service, great views, excellent service, beautiful onsen, great food. If you're going to stay in Katsuura, this is the place to stay. It's a better value.

Let me start with the conclusion. I highly recommend everyone to choose this hotel when visiting Kushimoto. The room is very large and the bathhouse is very comfortable. There are also snacks and drinks available until 10pm. I highly recommend it!

The room is very big, the hygiene is very good, there is a shuttle bus, the hot spring is very good, I look forward to staying again next time

An old-fashioned business hotel with ordinary hardware. The lobby has afternoon and evening drinks and snacks, an outdoor hot spring and rest bar, and a beautiful sea view!

The lotion and other items used in the bath were Sekkisei, which I really liked. My husband was pleased that the mattress on the bed was comfortable to sleep on.

Overall, it was a very satisfying stay. What was particularly impressive was the welcome drink service and the ice cream provided after the bath. I was very happy with these little touches. Breakfast was served buffet style, and there was a wide variety of items, all of which were delicious and very satisfying. The food was made with local ingredients, and I felt luxurious from the morning. The only thing that bothered me was the dinner options. I had planned to eat dinner outside this time, but unfortunately it was raining and it was difficult to get around, and it was more than a 20-minute walk to Kushimoto Station. I was going to drink alcohol at dinner, so I couldn't drive, and I felt it was a bit inconvenient to have to take a taxi. Also, I thought that if the selection of products at the convenience store was a little better, it would be more comfortable for people who don't want to go out in bad weather, or who don't want to use the hotel restaurant. Nevertheless, the hotel's facilities, service, and staff were all of a high standard, and I had a very pleasant stay. I would definitely stay here again if I have the opportunity.