1-20 Koyaimamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0012, JapanSee Hotel Details
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1 night
Guest Reviews
9.1/10
Great
610 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.9
Service9.2
Cleanliness9.3
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All reviews(610)
Positive reviews(602)
Reviews with photos/video(202)
Convenient for shopping(80)
Near shopping area(76)
Delicious breakfast(47)
Would stay again(13)
Friendly front desk staff(11)
Perfect for kids(10)
Poor air conditioning(10)
Delicious buffet(5)
Negative reviews(8)
N5X
Standard Queen Room-Non smoking
Stayed in Apr 2025
Couples
36 review
8.5/10
Very Good
Posted on May 8, 2025
We some issues with the room we got. Toilet has a foul smell but the service recovery was impeccable. We left for dinner and they helped us to shift rooms. All our stuff were placed exactly how we left them. They even brought over stuff we placed in the fridge. Parking is available on site but there are cheaper parking within the area.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. And we appreciate your precious comment. We hope you had enjoyed trip in Japan. We sincerely apologize for any inconvenience and discomfort about the room. However We are very happy to receive compliments about service.All of our staff will continue to work hard to become a hotel that our customers choose. If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
Standard Twin Room With Sofa Bed - Non-Smoking
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on May 24, 2025
Good location. Easy to take tram , take bus and walking distance for dining area
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We would also like to thank you for your feedback after your stay.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We are very happy to hear that you had a pleasant stay with us.All of our staff will continue to work hard to meet the expectations of our customers.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
THAM WAI MUN
Standard Queen Room-Non smoking
Stayed in Feb 2025
Couples
9 review
7.5/10
Posted on Apr 13, 2025
Room is small. need to move the bed to fit of bags. Good value. Found a great cafe in the city in the photo.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.Thank you also for your valuable feedback. We hope you enjoyed your trip to Japan.Although it is difficult to improve the size of the guest rooms, we will consider furniture arrangements and other measures to ensure a comfortable stay. We will take your feedback into consideration when renovating our next guest room.We hope that you will consider a larger room type such as a standard twin the next time you stay with us.All of our staff will continue to work hard to be a hotel that our customers will choose.We look forward to welcoming you again.Mitsui Garden Hotel Kumamoto Front Office Manager
ZHIJUN
Standard Twin Room-Non smoking
Stayed in Mar 2025
Travel with friends
8 review
10.0/10
Outstanding
Posted on Apr 26, 2025
such a beautiful hotel in this famous city
we can see the lovely bear anywhere
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto and for reading and taking the time to post your comments regarding our hotel.Words of praise from all of you are our greatest encouragement.We are glad that you were satisfied with our service. We hope to see you again in the near future.Mitsui Garden Hotel KumamotoFront Manager
TimoteiL
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Feb 2025
Solo travelers
4 review
10.0/10
Outstanding
Posted on Mar 12, 2025
Conveniently located in the city centre, walking distance to the main bus terminal and shopping district. Room was clean and quiet with needed amenities. Complementary afternoon drink (n/a) service was a nice touch. Friendy staffs, snd mostly conversant in English. Highly recommended and will definitely stay again.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.Thank you also for your valuable comments.I hope you enjoyed your trip to Japan.I am very pleased that you enjoyed our convenient location and the hospitality of our hotel.Please use our hotel again when you visit Kumamoto. We look forward to welcoming you to our hotel in the future.Mitsui Garden Hotel Kumamoto Accommodations Manager
Tokyo radio system
Standard Double Room-Non-Smoking
Stayed in Jan 2025
Couples
25 review
7.0/10
Posted on Feb 28, 2025
It was good and highjienic. If I go to Kumamoto again, I wanna stay there again. Thank you.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. Thank you very much for your compliments to our hospitality. The words we receive from our customers are the greatest encouragement for us. We will continue to strive to provide heartwarming hospitality so that our customers can enjoy a pleasant time at our hotel. If you come to Kumamoto again, please use our hotel. All of our staff members look forward to your next visit. Mitsui Garden Hotel Kumamoto Front Office Manager
Miniteo
Kuma Twin Room-Non smoking
Stayed in Nov 2024
Family
11 review
10.0/10
Outstanding
Posted on Dec 21, 2024
Hotel is 5 tram stops away from Kumamoto station, red line. Shopping street is conveniently located, just a few minutes walk away, with many stores and eateries..There was a big Christmas market just in front of the shopping street.
Staff were very friendly and helpful. Rooms were clean and have all amenities needed. They have coin operated washer cum dryer on 3rd floor, 600 yen.
Nice hotel for a short stay.
6/7
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. I have received many compliments and I am humbled by them. I am very pleased.Please use our hotel again when you come to Kumamoto. We look forward to welcoming you back to our hotel in the future. Mitsui Garden Hotel Kumamoto Front Office Manager
Guest User
Kuma Twin Room-Non smoking
Stayed in Dec 2024
Couples
2 review
9.0/10
Great
Posted on Jan 20, 2025
There are a few of Kumamon in Kumamon room, I hope can add more Kumamon things
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.
The "Kuma Room" where you stayed is our concept room with a Kumamon motif, and has been well received by many guests, both from Japan and overseas. We are very happy to hear that you enjoyed it.
We will use the addition of Kumamon goods as a reference for future improvements. Thank you very much for your valuable feedback.
We look forward to seeing you again. Thank you for your post.
Mitsui Garden Hotel Kumamoto
Accommodation Manager
mummywanders
Standard Twin Room With Sofa Bed - Non-Smoking
Stayed in Oct 2024
Family
14 review
9.5/10
Amazing
Posted on Nov 22, 2024
Highly recommended. The staff are very helpful and polite. The hotel is also in close proximity to shimotori shopping arcade and a big shopping mall. The castle is also within walking distance. The hotel lobby has quite a number of kumamon for photo taking.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone.We also have the Kumamon Room, which is very popular with everyone, so please stay there next time you have the opportunity.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
zoey_twsb
Standard Double Room-Non-Smoking
Stayed in Mar 2025
Couples
4 review
9.5/10
Amazing
Posted on Apr 18, 2025
Our stay has been very pleasant - the staff there are very helpful and friendly. Their check-in and check-out process is also very simple and fast.
Response from Property: Thank you for taking the time to share your feedback about your stay at Mitsui Garden Hotel Kumamoto.We hope you enjoyed your trip to Japan.We are very happy to hear that you had a relaxing time during your stay.We hope to see you again in the near future.Mitsui Garden Hotel KumamotoFront Manager
Guest User
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Feb 2025
Solo travelers
1 review
7.5/10
Posted on Apr 22, 2025
Great hotel for a night stay near the cbd and close to the bus station.
If you are a solo traveler looking for a nice hotel to spoil yourself a little bit at a reasonable price, it’s a fine place.
Doesn’t offer too much and the rooms are a bit small.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furniture to ensure a comfortable stay. We will take your feedback into account when renovating our guest rooms next time. All of our staff will continue to work hard to become a hotel that our customers choose. Mitsui Garden Hotel KumamotoFront Office Manager
Guest User
Standard Double Room-Non-Smoking
Stayed in Mar 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on Apr 24, 2025
Very convenient hotel. Good pricing. Service is good but parking is far as our car is tall
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We are sorry that the parking lot did not meet your expectations. If the vehicle limit is exceeded or full, we will introduce affiliated parking lots in the vicinity. The expansion of the parking lot will be an issue for the next renovation.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Daniel Joo Hock
Standard Double Room-Non-Smoking
Stayed in Apr 2025
Couples
10 review
10.0/10
Outstanding
Posted on May 7, 2025
Great experience! Beds were a little smaller than queen size, but still quite comfy
Response from Property: Thank you very much for your stay.We would like to thank you again for taking time out of your busy schedule to send us your comments.We are glad to hear that you had a very pleasant stay with us.We are very happy to hear that you found your stay in Kumamoto to be very comfortable and enjoyable.We hope you will visit us again when you come to Kumamoto.We look forward to welcoming you again.Mitsui Garden Hotel KumamotoFront Office Manager
PeggyM
2 Double Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),
Stayed in Feb 2025
Family
28 review
9.5/10
Amazing
Posted on Mar 10, 2025
Very nice staff. Our car was too high for the hotel parking and their staff guided us to another metered parking and helped us to carry our baggage to the hotel.
Location is great. The tonkatsu restaurant nearby is very good.
Provided almost everything you need in the room (even a LAN cable!)
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would like to thank you again for taking the time out of your busy schedule to send us your feedback. We are very happy to hear that you found our staff to be very satisfactory. We will continue to make every effort to satisfy our guests, and we look forward to your continued patronage in the future. We hope you will consider using our hotel when you come to Kumamoto.Mitsui Garden Hotel Kumamoto Room Manager
Patrick
Standard Double (Single Occupancy) - Non-Smoking
Stayed in Jan 2025
Solo travelers
3 review
9.0/10
Great
Posted on Mar 8, 2025
Hotel is conveniently located near Sakura Machi main bus terminal which is less than 5 mins walk and also very near to Karashimacho tram station.
Room is clean and I knew about the room size before I made the reservation so hv no qualms about it. Recommended to try Katsuretsu Tei fried pork restaurant which only 3 mins walk from the hotel & prepare to queue.
The Kumamoto Castle is also quite near from the main bus terminal.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kumamoto.We would also like to thank you for taking the time to write a review regarding your recent stay.We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone.We try to keep the hotel room clean and glad to hear you are satisfied that.We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel KumamotoFront Office Manager