JW Marriott Hotel Bangkok Reviews

An absolutely exceptional stay at JW Marriott Bangkok! From check-in to check-out, everything was top-notch, but what truly made this experience unforgettable was the outstanding service from Mr. Chawanpat and the concierge team. I had arranged a surprise proposal, and the team duly delivered in every aspect. Mr. Chawanpat personally ensured that the decorations and setup were perfect, coordinating seamlessly with me to get the timing just right. His attention to detail and dedication went above and beyond, making the moment truly magical. Beyond the proposal, the hotel itself exceeded expectations—luxurious rooms, impeccable cleanliness, and world-class hospitality. Five stars to a five-star experience! Highly recommend JW Marriott Bangkok for anyone looking for an unforgettable stay.

The service was very nice but the area was too busy. Also the scent in the hotel was very strong, too much parfum.

Too many mosquitoes at night inside the lobby, I think they should resolve the problem, it is quite disturbing to sit in the cafe.

I recently stayed at the JW Marriott Hotel Bangkok and was genuinely impressed by the exceptional service, especially considering I don’t hold any elite status with Marriott. From the moment I stepped in, the staff made me feel welcome and well taken care of—truly a testament to their professionalism and warmth. The breakfast was fantastic with a wide variety of options to suit all tastes—everything was fresh, flavorful, and beautifully presented. I also had the chance to try the dinner buffet, which was equally impressive. The quality and selection were top-notch. Even without any loyalty perks, I felt like a valued guest. The attention to detail and high level of service across all departments made this stay a standout. I wouldn’t hesitate to return to JW Marriott Bangkok.

Good location to shopping and easy to go to department store, clean room

Great Location and Warm Service, but Noise Management Needs Improvement My overall experience at this hotel was quite positive, especially due to its excellent location and friendly staff. However, there are some areas that could be improved. 1. Convenient Location for Easy Travel The hotel is located in the heart of Bangkok, making transportation extremely convenient. Whether taking the BTS Skytrain, hailing a taxi, or using a tuk-tuk or motorcycle taxi, getting around is hassle-free. The surrounding area is well-equipped with amenities, including convenience stores, pharmacies, and nail salons. The nearby mall features a Starbucks and a Middle Eastern restaurant (unfortunately, I didn’t get the chance to try it). Additionally, there is a supermarket on the ground floor, and the hotel is connected to the mall via a pedestrian bridge, making shopping and commuting effortless. 2. Warm Service and Friendly Staff The hotel staff were warm and welcoming, with several front desk personnel and lobby managers able to communicate in Chinese, ensuring smooth interactions. They always greeted guests politely, which created a welcoming atmosphere. A special mention goes to the beautiful and enthusiastic young woman in a red qipao at the entrance—her hospitality left a lasting impression. 3. Satisfactory Facilities and Breakfast The room facilities were basic but functional, and the breakfast was diverse and well-prepared, providing a great start to the day. The attentive breakfast service also added to the pleasant experience. 4. Areas for Improvement: Noise Management and Service Details Despite the overall positive stay, noise was a significant issue. Bangkok’s tuk-tuks and motorcycles operate 24/7, making the first night in an 11th-floor room facing the main road extremely noisy and difficult for rest. The next day, I switched to an 8th-floor room away from the street, but there was still a persistent low-frequency humming sound at night, likely from an electrical room. Even the hallway was affected by this noise, forcing me to change rooms again late at night. I had specifically requested a quiet room upon check-in, but the front desk still assigned me to two different noisy rooms before finally finding a quieter option. This suggests that the front desk staff may not be fully aware of the noise levels in different rooms or did not take the request seriously. Improving room allocation based on guest preferences would greatly enhance the experience. Another issue was at the poolside front desk. When I asked for mosquito repellent, the staff initially seemed to be fetching it but then returned and simply said there was none. This response felt dismissive. Given that the pool is an outdoor facility, it would be reasonable for the hotel to provide mosquito repellent for guests’ comfort. 5. Overall Rating The hotel’s prime location and friendly service make it a great choice for travelers who want easy access to Bangkok’s attractions and transportation. However, noise remains a major concern, and I hope the hotel can take measures to improve soundproofing and better allocate quiet rooms upon request. Additionally, small service details, such as providing mosquito repellent at the pool, could further enhance the guest experience. If these issues are addressed, this hotel could become one of the best accommodation choices in downtown Bangkok.

Staff were friendly and room was clean. The only bad thing was that the windows are not sound proof and the noise from the surroundings can be heard.

The hotel staff was very cooperative I ask them to upgrade my room as it is small so they change my room into higher category with no additional cost

Request the higher level as book the executive lounges . But be allocated in level 8 with look the train line. During night you could clear hear the noise. For the money paid per room seems not value at this level. Might not good for family or price value of room.

We have an excellent stay , with fantastic service especially check in/out staffs were extremely helpful. Highly recommended and will come again

Normal food （very Limited breakfast with that Price. Not recommended at all!) and small swimming pool. Under expectation in the name of jw Marriott. A bit disappointed. Will not consider reboot it again.

Great service requested for mothers day decoration and well delivered

nice location. many thins to do outside of hotel. little bit old

Such a high standard hotel locating nearby city center with provide a very good service.