Welcomhotel by ITC Hotels, Hamsa Manali

Worst experience… I am writing to express my disappointment regarding my recent stay at Humza Manāli. 17th jan and 18th jan we checked out today We booked two nights but ultimately decided to check out after the first night due to the challenges my elderly parents faced. At 70 years old, my parents have mobility issues, and our rooms were not easily accessible, especially since the buggy service was unavailable due to snow. Despite the situation, the staff, including the guards, did not seem to show concern for my parents' difficulties. My mother, who has both knee and heart conditions, struggled to walk to the rooms. We attempted to use our 4X4 vehicle to assist them, but your guards were unhelpful and even misbehaved with our driver and myself, insisting that it was “not allowed” without offering any alternative solutions. This lack of understanding and support was incredibly frustrating. To make matters worse, my mother fell ill and developed a fever, for which we had to request medication from the hotel. This experience has been completely unacceptable and has left a lasting negative impression.

This stunning property, nestled amidst beautiful mountains, boasts a charming villa-style design and is surrounded by apple trees, offering a truly picturesque setting. The serene surroundings provide a perfect escape from the hustle and bustle of city life, allowing you to relax and spend quality time with family. The rooms are spacious, featuring modern amenities to ensure a comfortable stay. Dining at ITC is always a delightful experience. The breakfast spread at the restaurant includes a fantastic variety of dishes, from local Manali cuisine to international delicacies. A special mention goes to the Sidhu, which was absolutely delicious and hard to stop eating. The restaurant team—Sandeep, Sonu, and Rishabh—ensures you have the best dining experience at every meal. I would also like to acknowledge Abhishek Chowdhary and Pihu, who went above and beyond to make sure we had an exceptional stay. Finally, a huge thank you to the entire staff at ITC Hamsa for providing us with a truly unforgettable experience. It’s one we’ll surely cherish and one that will bring us back soon.

Manali is derived from the Sanskrit word "Manu-Alaya", which means "The abode of Manu (Bird)" also Manali is synonymous with River Streams, Deodar forests, Apple orchards and last but not the least the Majestic snow-capped mountains Of Himalayas. A Mental Picture of Manali is Incomplete without Visualizing the Above, i cannot think of one individual who may have not wanted to visit the Beauty either once or maybe repeatedly during the lifetime. For me i think Manali will now be like an annual Sojourn cause of the sheer Natural Canvas and the Expanse it has to offer unlike any other Hill station in India (The reason i say that is cause where most hill stations Grow and expand like a Mushroom and the residences tower on the mountains and over crowd the main city, Manali is more linear and hence spread out) and every season has its own charm, and i don’t think i can ever get enough of it, But given the lack of Quality Hotels and Resorts was a turndown, plus the Killer airfare from Mumbai to Chandigarh of @ 22k a head and add to that @ 25k for a cab for 4 days, would make you wonder IS IT WORTH IT ??? When you can easily travel to an European country pay a little more stay a lot more The answer all thanks now to ITC Hamsa is a resounding YES, YES and YES Me and my better half travelled to the property in Mid December for our Anniversary and the temperature’s in and around the property were Day: 1 to 5 degrees, Night: 0 to -5 degrees The Property: A: Location: The Boutique Property with @ 45 rooms is located in a breath taking location away from the city madness and more towards the serenity aspect, surrounded by the snow capped mountains and valleys, the moment you get down from your vehicle you don’t want to Rush to the reception, cause you are blown away with the views and you just cannot get enough of it. B: Rooms and Layout: The property is divided in 7 cottages (which look and feel like Swiss and Austrian Chalets) and each cottage has @ 6 rooms of different categories, we were in the club category room with a balcony (which was the absolute highlight as the balcony overlooks the mountains in all its glory) the rooms have a very contemporary and Exquisite design and everything is super functional, the washroom is very spacious with Premium bath fittings, In terms of layout the property is in an Oval/circle format in form of a walking track which goes around all rooms, The reception, restaurant and some other amenities are housed in a stand alone glass house which looks stunning (the reception is cosy with heating and books kept for guests to read and borrow) The Heating in the room and washroom is provided by a Gas based heater which is awesome and does the job and is super slient, should you need extra heating, the staff is happy top help with a plug and play heater, the rooms don’t have air conditioning and im presuming that even during summers you wouldn’t need it but its just a point to note. The only Let down in t

This is the place to stay if you want a real feel for the calmness & charm of manali . The staff make you feel like part of their family and give wonderful support in every need of your visit .The front office staff was very friendly and courteous specially ritik and his colleague vikas and sunny poonam .We stayed at many hotels but this one was our favorite for its peaceful and gracious atmosphere.

This will be your most comfortable stay ever. I can totally vouch for the quality of food, services and hospitality here. The views from the room are stunning. The staff is so warm and helpful. Another fabulous feature of this hotel is that it is structured between apple orchards where you can pick fresh apples when ripe and relish their juiciness there & then. You will feel like you never want to leave the place. A must have experience whenever you visit Manali.

i had the pleasure of interacting with ritik shukla during my stay at ITC hamsa and I must say, they truly set the standard for exceptional hospitality. From the moment I arrived, they went above and beyond to ensure every aspect of my experience was seamless and enjoyable. ritik shukla was not only attentive to my needs but also incredibly proactive in resolving any small issues that arose. Their professionalism, friendliness, and genuine care for the guests were evident in every interaction. They made me feel valued and welcome, which added a personal touch to my stay. The staff under their leadership seemed motivated and well-coordinated, which speaks volumes about their managerial skills. It’s clear they are deeply committed to creating a positive and memorable experience for every guest. I would highly recommend ITC hamsa to anyone, not just for its amenities and comfort but because of the exceptional service provided by ritik shukla and their team. I will certainly be returning!”