Arte Mont Kiara by Bai Yi

Arte Mont Kiara by Bai Yi Reviews

Arte Mont Kiara by Bai Yi

Arte Mont Kiara, Jalan Sultan Haji Ahmad Shah, Kuala Lumpur, 50480, MalaysiaView Hotel Details
Arte Mont Kiara by Bai Yi
Arte Mont Kiara by Bai YiArte Mont Kiara by Bai YiArte Mont Kiara by Bai Yi
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Arte Mont Kiara by Bai Yi Guest Reviews

4.4/5
Very Good
30 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(30)
Positive reviews(28)
Reviews with photos/video(5)
Clean and tidy(9)
Negative reviews(2)
Nshi
Duplex At Arte Mont Kiara 2501
Stayed in Aug 2024
Family
2 review
3.2/5
Posted on Aug 20, 2024
It was good place to stay with family… a bit far from main city ..no Malay restaurant nearest ..so far very convenient to us to stay..thankss..
Response from Property: Thanks for your feedback. Actually there is some Malay restaurants with 5-10 minutes walking distance or 2 minutes driving distance. You can ask the information with our customer service during your stay ;) .Hope that you have a great stay with us next time ;)
Guest User
Duplex Family Room
Stayed in Sep 2024
Family
1 review
4.5/5
Great
Posted on Sep 24, 2024
Everything is clean, Many ammenities, Views are amazing, service is immaculate. The only downside is that it's quite far from tourist attractions.
Response from Property: We really appreciate your praise! Your support motivates us to keep improving. We hope to offer you another delightful stay in the future
Guest User
Duplex Family Room
Stayed in Sep 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Staff & room was excellence. Will be back again next trip. Thank you.
Response from Property: We truly appreciate your positive review! We are always striving for excellence, and we are glad our efforts were recognized by you
Anonymous User
Duplex Queen Room
Stayed in Jul 2024
Travel with friends
33 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Had a pleasant stay, everything is clean and comfortable. we had a great time.
Response from Property: Thank you for your positive review! Your compliments make our entire team very happy. We hope to provide even better service next time
Edmund
Cozy Studio
Stayed in Sep 2024
Business travelers
27 review
3.0/5
Posted on Sep 29, 2024
Value for money. Check in was easy
Response from Property: Thank you for choosing to stay with us and for your valuable feedback! We're pleased to hear that you found the property to be good value for money and that the check-in process was easy.However, we noticed that you gave a 3-star rating, though your comments seem to reflect a positive experience. If there is anything we can improve upon, we would love to hear your suggestions, as we're always striving to enhance our guest experience.We hope to welcome you back in the future and provide you with an even better stay.
Jefenny
Cozy Studio
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Nice place to stay
Response from Property: We truly appreciate your positive review! We are always striving for excellence, and we are glad our efforts were recognized by you.
Guest User
Superior Queen Room
Stayed in Jul 2024
Business travelers
16 review
2.2/5
Posted on Jul 7, 2024
Not clean at all
Response from Property: Thank you for your feedback and we apologize for the inconvenience. If you are not satisfied with anything during your stay, you can give us feedback and we will immediately work to improve these issues. But after your stay, we asked you how was your stay? You replied to us in the group that your stay was great! Did you rate the wrong hotel? ;)
Jjinbuhuan
Elegant Queen Room
Stayed in Aug 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel has an avant-garde and artistic appearance. It is located in a wealthy area. The living room is large enough and the living facilities are complete. You can cook your own meals. It is suitable for a free travel vacation. The most surprising thing is that there is a large balcony on the 21st floor. You can enjoy the beautiful night view of Kuala Lumpur with the cool breeze at night. The world's second tallest building, Merdeka 118, is in sight. The room is generally very good, but the bathroom is equipped with two sets of disposable toilet seats, which is very considerate! It would be better if the sink in the washroom could be bigger. The quilt is a little thin. The sockets are all British style, and you need to bring your own conversion head, which is not very convenient. There is no paper towel in the room and living room. The details need to be upgraded. Finally, it is suggested that it would be more convenient if the door lock is replaced with a password lock.
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Response from Property: Thank you for your affirmation! Your encouragement makes us feel more excited, and we hope to provide you with better services in the future. As for your suggestions, we are also preparing them, so that you can have a better stay experience next time~
Marcomama0610
Cozy Studio
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The room is large, quiet, clean, and has everything you need. The service is warm and thoughtful. I didn't have time to withdraw my Malaysian ringgit when I first arrived, and I was almost kicked out by the driver when I took a taxi. Thanks to the hotel sister for helping me communicate and paying the fare in advance. I am very grateful and highly recommended👍🏻 I like the design of two wash basins the most, with dry and wet separation, which is very comfortable for three people with children👍🏻
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Response from Property: Thank you for your praise! Your praise makes our team very happy. We hope to provide you with better service next time.
Guest User
Duplex At Arte Mont Kiara 2501
Stayed in Oct 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Nov 2, 2024
It is very close to the exhibition hall, but the cleaning is very average. I chose this hotel because I don’t need to take a taxi to the exhibition hall. However, it is not recommended as a tourist. There is not much to visit around.
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Response from Property: Thank you for choosing our hotel and taking the time to share your stay experience! It's great to know that our hotel's location is convenient for your exhibition. We are deeply sorry for the inconvenience. We have passed your feedback on to our cleaning team to ensure an even better sanitary experience for all guests in the future. Your opinions are very important to us, we will continue to improve and look forward to having the opportunity to provide you with more satisfactory services in the future!
Guest User
Duplex At Arte Mont Kiara 2501
Stayed in Oct 2024
Family
1 review
3.8/5
Good
Posted on Oct 14, 2024
It was my first time staying in a B&B. I felt that the whole process from finding the mailbox to opening the door before check-in was like escaping a secret room. It was hard to describe. The room was still very clean, but there were no slippers, no toothbrushes, and the water in the water heater was not hot. These made people uncomfortable. The B&B provided it upon our request the next day. The room type we stayed in only had 1 bathroom, and one room had no window. The location was a bit remote, and there was a small supermarket downstairs. The accommodation was a bit old. Of course, due to our lack of experience, the overall experience of staying was average.
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Response from Property: Thank you very much for taking the time to leave detailed feedback. We sincerely apologize for the inconvenience you encountered during your stay. Regarding the room facilities issues you mentioned, we have taken note of them and have made improvements in a timely manner. Thank you very much for giving us the opportunity to improve and we will ensure that future stays are smoother and more comfortable. In the case of water heaters, we will also inspect and repair them immediately to ensure that all equipment is functioning properly. We also provide you with detailed pictures and video guidelines before you check in, as well as 15-hour online customer service so that you can contact us at any time. At the same time, we will work hard to improve the room facilities and services and enhance the overall guest experience. Thank you again for your feedback and understanding, and we look forward to having the opportunity to provide you with better services in the future.
Guest User
Cozy Studio
Stayed in Sep 2024
Business travelers
14 review
4.5/5
Great
Posted on Sep 28, 2024
The room is relatively clean, with one bedroom and one living room, and a kitchen (electric hot pot and microwave, can cook noodles, dumplings, etc.), which can accommodate 4 people and is suitable for home travel. There are relatively few restaurants downstairs and around, and two restaurants are still under renovation. However, the supermarket downstairs basically has everything.
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Response from Property: Thank you for your review! Your satisfaction is our greatest reward and we look forward to seeing you again in the near future
Aizhujiudiandetingzai
Superior Queen Room
Stayed in May 2024
Business travelers
53 review
5.0/5
Outstanding
Posted on May 31, 2024
Clean and sanitary, close to the exhibition, recommended.
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Response from Property: We are very pleased with your favorable comments! We will continue to work hard to improve service quality so that every guest can feel at home. welcome next time!
chenyt2004
Deluxe Single Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The overall environment is great and comfortable, and the service is very friendly. Very good lighting. All the necessary equipment is complete and very convenient. The sofa bed is very comfortable. There is a supermarket downstairs which is very convenient, and two cafes and a Japanese restaurant are also delicious. Take a taxi to the center of Kuala Lumpur and use grab. It’s really not expensive during low-peak periods.
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Response from Property: Thank you for your good comments! Your encouragement makes us feel very warm, and we hope you will have a better experience next time.
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
1 review
1.0/5
Posted on Aug 20, 2024
1. It's a homestay, there is no manual guidance, you have to find the key and open the door by yourself, I guess I'm not smart, it took me an hour to check in. 2. The hygiene is very poor, there are hairs and a lot of marks on the bed, the sheets must not have been changed. 3. The bed is broken, half collapsed, I told the landlord to take it back and he said sorry. We booked two rooms, and we were not satisfied with both rooms. It seems that we are not an exception, it is a common problem.
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Response from Property: We apologize for your dissatisfaction with your stay. We have indicated on the platform that it is a self-service check-in. Maybe you didn't notice that we also sent you a complete check-in guide on the day you placed the order. You and your friends arrived at our homestay at 2 a.m., and our customer service staff waited for you to check in before going offline, hoping to give you enough sense of security. You arrived at our homestay and couldn't find the mailbox room. Our colleagues asked you to check in according to the video of the check-in guide, but you said you couldn't understand it. We also asked you to watch the video with you as soon as possible to know that you went to the mailbox room, but you refused. As for the poor hygiene you said, there were hair on the bed, many marks, and the bed was broken. After we and our staff checked one by one, the staff presented the daily work sheet. On the day of your check-in, the cleaning staff cleaned from 1 p.m. to 2:50 p.m. and left. Our room checkers also checked the room at 2:55 p.m. to ensure that the hygiene was correct before letting you check in. This is the daily process. The staff will also attach photos and manager signatures after completing the work every day to ensure that our guests have a good check-in experience. Anyway, thank you for your feedback, we will also strengthen supervision~