KLCC The Colony and The Luxe By Infinitum - The Stay Hub

KLCC The Colony and The Luxe By Infinitum - The Stay Hub Reviews

KLCC The Colony and The Luxe By Infinitum - The Stay Hub

The Colony Infinitum | Roxy Pacific & Macly Group, 18, Jalan Dewan Sultan Sulaiman, Kuala Lumpur, 50300, MalaysiaSee Hotel Details
KLCC The Colony and The Luxe By Infinitum - The Stay Hub
KLCC The Colony and The Luxe By Infinitum - The Stay HubKLCC The Colony and The Luxe By Infinitum - The Stay HubKLCC The Colony and The Luxe By Infinitum - The Stay Hub
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Guest Reviews

8.1/10
Very Good
169 review
Verified reviews
Location8.4
Amenities8.0
Service7.8
Cleanliness8.0
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All reviews(169)
Positive reviews(137)
Reviews with photos/video(69)
Clean pool(33)
Great swimming pool(33)
Great value for money(14)
Has an infinity pool(11)
Convenient for shopping(9)
Loved the night views(8)
Strange smell in room(8)
Located downtown(7)
Negative reviews(32)
Guest User
Elegant Queen Studio
Stayed in Jul 2025
Solo traveler
3 review
2.0/10
Posted on Aug 23, 2025
This was the worst hotel I’ve ever stayed at in my life. The room was filthy, there was no reception, and the building was in terrible condition. No signs, no directions nothing. I ended up sleeping on the floor because it felt cleaner than the bed. I requested a refund, but it was denied. Absolutely unacceptable
Response from Property: Thank you for your feedback. We are very sorry to hear about your experience. We take guest concerns seriously and will review the issues you mentioned regarding cleanliness, reception availability, building condition, and signage to ensure improvements are made.
Sara Benz
Elegant Queen Studio
Stayed in Jul 2025
Other
6 review
9.5/10
Amazing
Posted on Aug 10, 2025
The hotel was good location and for cleaning is good but the service not provided every day the don’t have makeup room service also no slippers no water in room it’s only for sleeping that all but it was quiet good for the staff so nice and helpful reply in few times and give all details I really like it.for the airport pick up service I don’t recommend they take 180 rm and I arrived and I waited for the taxi driver around 20 minutes and I released it’s a big amount so even if you come night you can use grab to order taxi
Response from Property: Thank you for sharing your detailed feedback. We’re glad you appreciated our convenient location, cleanliness, and the friendliness of our staff. We note your comments regarding daily housekeeping, room amenities, and the airport pick-up service, and we’ll review these areas to improve our guest experience.
Muhammad Fadel Raja Lubis
Deluxe Studio With Stunning KLCC View
Stayed in Jun 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Jul 31, 2025
Nice room, splended views to the 3 of iconic building in Kuala Lumpur. Complete facility and nice amenities.
Response from Property: Thank you for your kind review. We're pleased to hear you enjoyed the room, the splendid views of Kuala Lumpur's iconic buildings, and the complete facilities and amenities. We look forward to welcoming you again.
Belinda Cabaliw
Elegant Queen Studio
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 30, 2025
A nice view from the swimming pool,a clean room and good services will be the reason for me to stay with them again
Response from Property: Thank you for your kind feedback. We're glad you enjoyed the view, clean room, and our service. We truly appreciate your support and look forward to hosting you again in the future.
Gihan Chanaka Nirmal
Elegant Queen Studio
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 20, 2025
Great place to stay as a couple. Service also so friendly and such a nice scenery of Twin towers at night 🤩
Response from Property: Thank you for your lovely feedback. We're delighted you enjoyed the stay, the friendly service, and the stunning Twin Towers view. Hope to welcome you both again soon! 😊
turdaliyev_me
Deluxe Studio With Stunning KLCC View
Stayed in May 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Jun 27, 2025
I really liked the rooms were new even the hair driers and the rooftop is very amazing
Response from Property: Thank you so much for your kind feedback! We're delighted to hear you enjoyed the new rooms, the amenities like the hair dryer, and especially the amazing rooftop. It means a lot to us, and we’d love to welcome you back again soon!
Theint Theint Htet
Deluxe Studio With Stunning KLCC View
Stayed in Jul 2025
Traveling with friends
1 review
7.5/10
Posted on Aug 28, 2025
Very nice to stay and good safety
Response from Property: Thank you for your kind feedback! We’re glad you enjoyed your stay and felt safe. We look forward to welcoming you again.
fitri.zul
Elegant Queen Studio
Stayed in Apr 2025
Traveling with friends
1 review
8.0/10
Very Good
Posted on May 30, 2025
Yes I like the room and the service.il it's good for me and my friend
Wan slmn
Elegant Queen Studio
Stayed in Mar 2025
Traveling with friends
9 review
9.5/10
Amazing
Posted on Apr 9, 2025
The Room was so nice and more importantly it was only rm70. it was incredibly cheap. With the price and the location in the city centre, it was worth your money. The amenities and facilities were great too . however, the internet connection was slow. That's the only drawback.
Ryll Morena
Premium One Bedroom Suite
Stayed in Jul 2025
Solo traveler
2 review
7.0/10
Posted on Aug 29, 2025
I arrived by 2am and had a problem during my self checkin bcaus the customer service gave me wrong information I end up checking in by 4am but during my stay was okay. And they gave me half of refund of my 1st night
Response from Property: Thank you for your feedback. We apologize for the inconvenience you experienced during your self-check-in due to incorrect information. We’re glad the rest of your stay went smoothly and that the partial refund helped. We will improve our check-in instructions to prevent similar issues in the future.
Hicham kadimi
Deluxe Studio With Stunning KLCC View
Stayed in Jan 2025
Family
7 review
5.0/10
Posted on Feb 14, 2025
The room was so bad so dirty the service it’s not so good they are not so friendly. It’s not cleaning. There is no disc for putting your clothes. the curtains are so bad can’t sleep even . The city it’s so good everything was good outside but in the studio nothing was good .
Guest User
Elegant Queen Studio
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Aug 2, 2025
Basic room with a balcony and an amazing pool on the roof of the building. I can only recommend. And the pricing is great :). Thanks for a pleasant stay.
Response from Property: Thank you for your kind words! We're glad you enjoyed the balcony, rooftop pool, and found the pricing reasonable. We truly appreciate your recommendation and hope to welcome you again soon.
Guest User
Deluxe Studio With Stunning KLCC View
Stayed in Jul 2025
Business traveler
1 review
2.0/10
Posted on Aug 8, 2025
The worst hotel ever. It smells so bad. The pool is gross. The towel and bedding are dirty.
Response from Property: We’re sorry to hear about your experience and sincerely apologize for the issues you encountered. Your feedback about the smell, pool condition, and cleanliness of towels and bedding is taken seriously, and we will address these matters immediately to improve for future guests.
AMIN YASIR HK
Cozy Studio
Stayed in Oct 2024
Family
27 review
9.5/10
Amazing
Posted on Jan 30, 2025
It was such a nice experience to visit and stay in the Hotel. Perfect.
Su Myat
Cozy Studio
Stayed in Dec 2024
Other
1 review
2.5/10
Posted on Feb 2, 2025
Location is not bad room is so small and toilet is not good . I don’t like self check in and their cleaning and elevator and also swimming pool.