Hotel Ajden by Mira Mare

Service: The hotel is praised for its exceptional service, with staff frequently described as friendly and helpful.

First of all, don't let the beautiful pictures of this hotel fool you. Yes, it is quite nice up on the terrace and the rooms are clean and modern, but it is FAR away from a 4 star hotel. When we arrived the reception was empty and we had to ring the bell a couple of times before someone came to greet us. Afterwards we learned that this is the status of the reception all the time, no one is there. Reason why? The guy "working" sits (or lays on the sofa) on the roof terrace playing with his phone. He also did just that one evening when we wanted to have drinks on the terrace. He didn't even look at us and after sitting down at the table for a while we decided to leave. Unbelievable! Later that night we once again rung the bell for a staff member at the reception to mention about a smoke alarm that was beeping for low battery just outside of our room. The guy came, looked like as if he didn't understand the problem but started to call someone. 24 hours later the alarm was still beeping and so was another one down the hall. The constant beeping kept my spouse up almost all night. The second night there was a different man working and he luckily fixed the issue. Must have been a first time for him checking the smoke alarm though, because even though we explained it will stop beeping if you just change the battery he started to take the whole device apart. The breakfast was average. Some good sweet things. We went only 30 minutes after they started the breakfast service and already all the fruits looked like they had been sitting there for days. The pool is small and so is the pool area which was also very crowded. On the positive note parking a car was easy either right infront of the hotel or in a garage. Also like I mentioned the room was clean and fresh. Except that when we first entered the room the towel rack dropped off from the bathroom wall but that they fixed quickly. The only staff member who really deserves thanks in our opinion was the cleaning lady, who despite a language barrior was the first one to try and help us with the issues we had (and did a perfect job with the room). I'm convinced there are many better options in Ksamil for that price.

GORGEOUS and wonderful included breakfast! Only thing I would have changed is to have had nightstands put next to the beds (I was in the new section, their third guest!). Also, a warning that there is a SUPER steep hill getting up to the place so it may not be the best for older people (we had to get a different place in town for my 66 year old mom due to the steepness of the hill).