The Sigar Riverside at Sutera Bay Reviews

Response from Property: Thank you so much for your beautiful review!Your kind words and recommendation mean so much to our team. It was a pleasure having you with us, and we’re already looking forward to welcoming you back with open arms. Until next time!

Response from Property: Thank you for your kind words! We’re delighted to hear you enjoyed our strategic location and found our staff helpful and friendly. We’ll be sure to pass your compliments on to Haizzan. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

Response from Property: Thank you for your kind words. We’re delighted you enjoyed the luxurious and sophisticated design of our hotel, and that the in-room amenities met your expectations. We look forward to welcoming you again.

Response from Property: Thank you for your feedback. We’re pleased you found our place clean and our front desk service friendly. We look forward to your next visit.

Response from Property: Thank you very much for your kind feedback. We are pleased to hear that our friendly staff and 24-hour front desk contributed to a comfortable and convenient stay. It is also gratifying to know that the spacious room met the needs of your family. We look forward to the opportunity to welcome you again in the future.

Response from Property: Thank you for staying with us again!We’re glad you enjoyed the spacious king bedroom. It’s always a pleasure to host you and your family!

Response from Property: Dear guest,Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your support and delighted to know that you enjoyed your stay with us.It means a lot to our team to know that our efforts made a difference. Your feedback motivates us to continue doing our best to provide a warm and welcoming experience for every guest.We hope to have the pleasure of welcoming you back again soon. Until then, thank you once again for choosing to stay with us.Warm regards,KayThe Sigar Hotel

Response from Property: Thank you for providing us with your feedback! We truly value your thoughts and are always looking for ways to improve. Your comments will help us enhance our service, and we’re excited to make your next experience even better. Thanks again, and we hope to welcome you back soon!

Response from Property: Thank you for your kind words! We're thrilled you had a great stay at The Sigar Hotel. Your feedback and support mean a lot, and we can’t wait to welcome you again!

Response from Property: Thank you for your review. We apologize for any inconvenience or disappointment you experienced during your stay. We appreciate your feedback and will use it to improve our services. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again in the future.

Response from Property: Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words and are thrilled to hear that you had an enjoyable stay with us. We hope to have the opportunity to host you again in the future.

Response from Property: Dear Ms. Shasha,Thank you for sharing your feedback. We truly appreciate you taking the time to help us improve our services.1) Sofa Bed Charge: The room rate includes accommodations for 2 guests. For an additional guest using the sofa bed, there is a nominal charge to cover the extra amenities provided. We strive to be transparent about this and will ensure clearer communication moving forward.2) Receptionist Training: We take your comment about our reception team seriously and are currently implementing more professional training to ensure every guest feels warmly welcomed. Thank you for pointing this out.3) Check-In Time: While our standard check-in time is 3:00 PM, we often extend a kind gesture by allowing early check-ins from 2:00 PM at no extra charge whenever possible.4) Deposit Refund: The 7–14 days refund timeframe is due to standard bank processing times, and we always aim to set the right expectations with our guests. That said, many refunds are processed in fewer than the said time range, depending on the bank.We hope these clarifications address your concerns. We value your feedback and are committed to improving our services. Should you choose to stay with us again, we’ll do our best to provide an even better experience.We look forward to welcoming you again. Thank you.

Response from Property: Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words and are thrilled to hear that you had an enjoyable stay with us. We hope to have the opportunity to host you again in the future.

Response from Property: Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words and are thrilled to hear that you had an enjoyable stay with us. It's always our goal to make your stay memorable, and we hope to welcome you back soon!