The American Club

The room, staff and room service here was AMAZING but the hotel itself was dark and in need of updates. It's like you stepped back in time. My husband has bad knees and there are a lot of stairs. Yes, they have elevators but you have to take one elevator to get to one floor and walk down several long halls to get to another elevator to take you to the floor you need to be on. We enjoyed our stay here but won't be going back. The do have a Court Yard that was very peaceful and at the center of it was "The Green House" where they served breakfast/coffee/pastries and it was very good.

Overall, an excellent experience. Beautiful and scenic property and relaxing setting all around. What I enjoyed: The Spa - the facilities are renovated and feels new and clean. The pool floor (basement) is not spacious whatsoever, however the lounges were very nice and relaxing. We enjoyed all the amenities and pools. I very much enjoyed my massage (forgot the name of the therapist) . My family and friends also had a great time and fell asleep during their massages. This contrasted with my previous experience here two years ago when I was given a male massage therapist (without my prior knowledge/consent and the services was mediocre). This time I made sure I specified the gender of the therapist. What I wished happened is that the host would tell us that the instructions/order of what facilities to use first, second, etc.. (and how long to use it) was actually written on the back of the slip we received. I don't think anyone carries the paper slip into the spa, it is kept at the lockers. None of us realized they were written there, I think that could have enhanced the positive impacts to our bodies. Our experience at the Wisconsin room for breakfast was great too, we liked our waitress named Mary, she was so energetic and pleasant. The food was slow though but the quality of the pastries were good. What we did not enjoy - Blackwolf restaurant- ribeye steak for $60- they used a really reallly cheap cut of beef and was overcooked, we were really disappointed (and especially after Jim the bus driver really sold us on the quality of the food here. He is very pleasant btw. It's not so much that it is overpriced (I expect it to be overpriced), but such a cheap cut should not be sold here. We had dinner here two years ago too and everything we ordered was also mediocre at best. The only reason we chose to dine here is due to the views. Really awesome though the waitress kept us from selecting seats with better views for some reason, eventhough those seats were available throughout our time there. Next time we will not dine here but still walk around the area. We will try The Blind Horse which had excellent reviews. I actually cancelled my reservations there to come here. The Whistling Strait food was pretty good (we just ordered some salads and fish & chips) and the views also amazing. The Green Room could be much better. It had a lovely ambiance, but the quality of the drinks are disappointing. I did not enjoy the iced chocolate (supposed to be dark chocolate but tasted like the powder 'Milo' nor did we enjoy the matcha latte (Rishi sweet matcha), I would prefer they use stronger matcha and those of ceremonial quality. I personally consume Rishi Tea all the time but their sweet matcha is not of good quality, is cheap, and is too light on the matcha and too sweet. People that come here can afford better quality matcha. And their 'dark chocolate' could be replaced with dutch chocolate which has a rich dark chocolate taste while still keeping the co

Beautiful grounds and amazing spa. Rooms are dated and in need of better technology, air conditioning, TV’s, etc. my husband golfed WS and BWR and had great things to say.

I love this place! The history itself is enough to make you want to go there. A late 1800s early 1900s brick building back from immigrant days and that's exactly who resided there. Now it is a wonderful five star five Diamond Resort with multiple restaurants, Golf courses, and a relaxing spot. If you go at Christmas time it is like a magical place.

Think twice before having an event here. We attended a wedding here. There were multiple events throughout the weekend that were on site at the resort. The American Club and sister venues do NOT accommodate dietary restrictions. While they may claim to accommodate, in reality they have no idea how to do this. We had to escalate food allergy requests to the general manager of the resort to be taken seriously, and even then, the venue messed up our allergy orders. Had we not been paying close attention to the food we were served, we would have had an allergic reaction as we were served food containing our allergens. To make matters worse, the venues decided it was necessary to keep the parents of the bride apprised of every mistake they were making DURING THE WEDDING EVENTS. Instead of dealing with us (the guests with the food allergies) and correcting the situation, the staff on multiple occasions interrupted the mother of the bride DURING the WEDDING RECEPTION to tell her that they accidentally served us our allergens. I have no idea why they were doing this other than to ruin the night for the mother of the bride. The mother of the bride could not fix the situation and then searched for us at the reception to apologize. We felt terrible that she was bothered with this during her daughter's wedding reception, especially since she could not fix the situation. We have been to a number of weddings at high-end resorts around the country, and I can say that this was the WORST experience we have had. Most high-end venues make accommodating dietary restrictions seamless; after all, many wedding guests have food allergies, celiac, diabetes, or other dietary restrictions or preferences. We were shocked that a "five-star" resort like Kohler would not be able to handle this. With regard to the rooms at the American Club, we were disappointed. The rooms are outdated and overpriced. The prices are perhaps reflective of the historical significance of the resort.

I was blown away by how welcoming everyone was at the American club! To add some context, I used to work at the American club, and I was coming back to celebrate my former coworkers engagement! When I came back, everyone, from the bellmen, to the Front Desk, to the Concierge, to the barista at the Greenhouse, to the host at the Black Wolf Run all remembered me which made me feel very welcomed. As a guest, I experienced first hand exceptional service when a worker at the Black Wolf Run Golf Shop went out of their way to get me mints after lunch, as they knew I was running late for my party. During my quick stay, I went to The Wisconsin Room for brunch, The Kohler Design Center, The Greenhouse Cafe, Sports Core, and Black Wolf Run for lunch. Each place offered the experience that I have had the past 23 times I have stayed here, thus, the American Club has, once again, created a memorable experience for me!