Absolutely Disgraceful – A Hotel That Should Be Avoided at All Costs This was hands down the WORST experience I’ve ever had at a hotel. My wife and I booked a single night, expecting a peaceful, relaxing stay. Instead, just two hours after arriving, my wife was injured at the hotel spa. She spent the rest of the day in agony, and we were forced to leave that same night because she physically couldn’t take the pain anymore. So much for relaxation. It gets worse. The room we were given had a “view” of a disgusting rooftop with loud machinery constantly running. We asked to be moved to the same room type on a higher floor, and the receptionist looked us in the eye and lied. We were promised a similar room—what we got was a smaller, completely different type of room. When we confronted them, they barely acknowledged the issue and we had to demand to be moved back. Completely unacceptable. After all of this chaos and distress, we requested a refund—a basic, reasonable request given that we had to cut our stay short due to an injury on their property. Their response? No refund. Just a pathetic offer of partial credit toward a future stay—as if we would ever set foot in that place again. Absolutely insulting. This hotel doesn’t care about its guests, doesn’t take responsibility for what happens on its premises, and clearly has no understanding of customer service. The staff lies, the management hides behind policy, and their idea of compensation is laughable. Stay away from this place. You’re better off literally anywhere else.