Sheraton Valley Forge King of Prussia

Cleanliness and Comfort: Multiple reviews emphasized clean rooms, comfortable beds, and quiet environments.(based on 1 review)

The staff members throughout the hotel were friendly, funny, and accommodating. Yes, the hotel experienced A/C problems before we arrived. It worked fine for the duration of our 5 day stay. Every staff member I encountered was super nice! To room was spacious, as was the bathroom. The pillows were hit and a miss. One of 4 just didn't have any fluff in it at all. They have a complimentary shuttle that will take you anywhere within 5 miles with advance notice. The Town Center is about a 10 minute walk from the hotel. It has a lot of nice dining options. Wegmans grocery store is just on the other side of the town center. There were 3 drawbacks for this hotel: 1) The complimentary in room wi-fi. It was pretty much non-existent. I had to use my phone's as a hot spot to work during my stay. The front desk gave me the tech support number to "Core Systems". 2 days in a row they said they would escalate the issue, but I never heard back from them. The front desk said the wifi is the lobby is high speed and free. Pfffft! Who wants to work in the lobby at 6AM in their jammies? 2) In room A/C was uncontrollable. It was too cold! I couldn't reset the temperature. I let the front desk know about the same time another guest was complaining about the same thing. I was thankful for the A/C during their heatwave but didn't expect my room to be a freeze even though the temperature gauge said 76 degrees! 3) The closet - How are you supposed to hang your dresses and suits with the safe and shelf right in the middle of the 2 foot wide closet? (See photo). We ended up putting the ironing board in the bathroom