TownePlace Suites Outer Banks Kill Devil Hills

Really disappointing stay. Booked supposedly one of the best and largest rooms in the hotel (room 320) for a 5 night stay. Left a day short as the room was so uncomfortable. The large room had nowhere to sit except on a very worn, 2 seater which quite frankly grossed me out. No kitchen table (which was strange as there's obviously room and there's a "kitchen". The towels were like sandpaper and worn and dingy. The bathroom shower was gross - I showered in flip flops. There were only 4 water glasses and 4 coffee mugs in the kitchen. Never mind a wine or juice glass. The bathroom fan did not work. The gym had broken mirrors, the gym floors were dirty, and when I went to do laundry, 3 of the 4 washing machines were out of order as well as the dryers. At breakfast, they were out of eggs each morning I was there. The one redeeming quality is the beach path across the street with a pool and snack bar. And, the area is fun. I'm a Platinum Marriott member and this hotel was certainly not up to Marriott standards. It was bare bones and not well kept. Finally, I emailed both the hotel manager and owner and did not receive a response. Lynn at the front desk was very nice.

Unfortunately, this Marriott property is not constructed for quiet. Footsteps and voices can be heard from the room above. More bothersome is what seems to be HVAC equipment on the roof, which periodically rumbles on, vibrates and runs loudly for a few minutes, sounding like a helicopter is landing nearby. During the night this is not conducive to peaceful sleep. Other than that, the hotel is fine, but the noise issue is a big shortcoming.

Very Enjoyable Stay Great stay in a great location. The room was updated and comfortable with a handy kitchenette.

The bathroom needs a fan because it gets very steamy and humid. Additionally, we had a drainage issue in the tub that has not been resolved. I also wish there were a sofa in the room. On a positive note, the kitchen was a nice feature, and the room itself is spacious. However, the elevator needs cleaning, and overall cleaning in the area could be improved. The corners of the base walls specifically require dusting.

Very clean

Rooms were clean and spacious.