TownePlace Suites Outer Banks Kill Devil Hills

Guests praise the accommodation for its cleanliness, exceptional staff, and excellent location near the beach and local amenities. The complimentary breakfast offers a variety of warm and cold options.

Least favorite Marriott of all times. Been a Marriott/Bonvoy member for decades and have stayed in dozens of their hotels. This is my least favorite. The ‘included’ breakfast is among the worst I’ve ever had anywhere. Tried all the different options until settling for yogurt and cereal since they were brought in from outside manufacturers. Even the ‘bold’ coffee is surprisingly weak. The carpeting in the hallways is in dire need of cleaning. The only upside is the location but the prices (even off-season) are disproportionately high for the quality. Finally, the WiFi is painfully slow and drop outs are exceedingly frequent. Cannot recommend

We have been coming to the TownPlace Suites Outer Banks every summer since 2021. It has been a solid place for us to take our annual family beach vacation, with good service, good rooms, easy beach access, and a standard breakfast. Absent some minor issues, we never had any problems there and enjoyed our annual trip there. However, this year was different and, frankly, unacceptable: There is a lovely outdoor pool on property. We have thoroughly enjoyed it in the past. It's a great place to stop before going to the beach. It used to have a door which required an access code to get in; this way the hotel ensured that guests only would use it. This year, the door was gone, and we noticed that the pool was much more crowded than in years past. People were even bringing dogs and letting them swim in the pool. Not wanting to cause a stir, I initially let it be. Then, one day in particular, the pool was overcrowded, as was the food stand. It took over an hour to get service from the food stand because a family of 20 individuals was monopolizing the area. All the sudden, one member of the family shouted "THE HOUSE IS READY! WE CAN GO!" and they all departed quickly. No single member of that family was staying at the hotel; they were just using the pool until their rental house was ready. I mentioned this to the food stand attendant who said that ever since the access door was removed "the locals and renters treat this as a community pool." I was flabbergasted. A paid benefit for hotel customers was unregulated and was being used by countless other people for free and without the right to do so. AND they were bringing their animals into the pool as well! When we informed the front-desk agent, she shrugged her shoulders and said "Yeah, we've been informed about this." When I asked her if anything was being done, she sat silent. We were told room service/housekeeping would occur every 2-days. We were told of NO OTHER restrictions on housekeeping. On our 3rd day there we left our hotel room at approximately 10:45 AM, and arrived back at approximately 5:30 PM, expecting to have new towels, our beds made, etc. Unfortunately, it was clear housekeeping had not come in at all. We spoke to the front desk attendant, who seemed uninterested in helping us, and she just said, "you left your room too late." I was a bit stunned, as we were never informed of housekeeping stopping after a certain time, and 10:45 AM is hardly a "late" time for housekeeping. She could not tell me a specific time for "too late." She gave us new towels, and said she'd put in a note for our room to be cleaned the next day; this did not happen. We made sure to leave our room BEFORE 10:00 AM, and housekeeping was still in the hallways. I confirmed with one of the housekeepers that we were on the list to be cleaned that day. We came back to a stack of 4 new towels sitting on our stovetop, and NOTHING else done. After going to the front-desk 3 separate times, they finally cleaned the room after