TownePlace Suites Outer Banks Kill Devil Hills

This is our regular to stay when vacationing in The OBX! Good walking distance to things, pool and beach within walking distance right across road. Price is represented to ocean front! Easy parking. Hotel was clean, they do have laundry but a couple machines were out of order. Nothing too special about the breakfast. Nice outdoor areas to sit, grill, fire pit.

We have been coming to the TownPlace Suites Outer Banks every summer since 2021. It has been a solid place for us to take our annual family beach vacation, with good service, good rooms, easy beach access, and a standard breakfast. Absent some minor issues, we never had any problems there and enjoyed our annual trip there. However, this year was different and, frankly, unacceptable: There is a lovely outdoor pool on property. We have thoroughly enjoyed it in the past. It's a great place to stop before going to the beach. It used to have a door which required an access code to get in; this way the hotel ensured that guests only would use it. This year, the door was gone, and we noticed that the pool was much more crowded than in years past. People were even bringing dogs and letting them swim in the pool. Not wanting to cause a stir, I initially let it be. Then, one day in particular, the pool was overcrowded, as was the food stand. It took over an hour to get service from the food stand because a family of 20 individuals was monopolizing the area. All the sudden, one member of the family shouted "THE HOUSE IS READY! WE CAN GO!" and they all departed quickly. No single member of that family was staying at the hotel; they were just using the pool until their rental house was ready. I mentioned this to the food stand attendant who said that ever since the access door was removed "the locals and renters treat this as a community pool." I was flabbergasted. A paid benefit for hotel customers was unregulated and was being used by countless other people for free and without the right to do so. AND they were bringing their animals into the pool as well! When we informed the front-desk agent, she shrugged her shoulders and said "Yeah, we've been informed about this." When I asked her if anything was being done, she sat silent. We were told room service/housekeeping would occur every 2-days. We were told of NO OTHER restrictions on housekeeping. On our 3rd day there we left our hotel room at approximately 10:45 AM, and arrived back at approximately 5:30 PM, expecting to have new towels, our beds made, etc. Unfortunately, it was clear housekeeping had not come in at all. We spoke to the front desk attendant, who seemed uninterested in helping us, and she just said, "you left your room too late." I was a bit stunned, as we were never informed of housekeeping stopping after a certain time, and 10:45 AM is hardly a "late" time for housekeeping. She could not tell me a specific time for "too late." She gave us new towels, and said she'd put in a note for our room to be cleaned the next day; this did not happen. We made sure to leave our room BEFORE 10:00 AM, and housekeeping was still in the hallways. I confirmed with one of the housekeepers that we were on the list to be cleaned that day. We came back to a stack of 4 new towels sitting on our stovetop, and NOTHING else done. After going to the front-desk 3 separate times, they finally cleaned the room after

Unfortunately, this Marriott property is not constructed for quiet. Footsteps and voices can be heard from the room above. More bothersome is what seems to be HVAC equipment on the roof, which periodically rumbles on, vibrates and runs loudly for a few minutes, sounding like a helicopter is landing nearby. During the night this is not conducive to peaceful sleep. Other than that, the hotel is fine, but the noise issue is a big shortcoming.

Recommend! We will stay there again in the future. Perfect beach access.

Great stay! Had a great stay and would definitely be returning!!

Staff was amazing and went above and beyond