Keswick Hall

Property Views: The hotel offers a stunning property with beautiful views, particularly from the infinity pool overlooking the golf course and mountains.

I would give this 3.5 stars if possible and really it is so close to being great it’s kind of frustrating. The golf, restaurant and bones of the facilities are beautiful and beautifully decorated and the staff are friendly and eager to please…. but there are just some problems that make this not the Ritz Carlton but at RC prices: 1- the front entry is understaffed and sort of underwhelming looking and the front desk is equally unimpressive - didn’t provide a much needed map, or make known the free bikes or other amenities. The TV in the room provided that but you have to search through menus and it’s not complete and not fun. TV remote didn’t work at all so we had to download an app- A simple old fashioned pamphlet in the room would be all it would take. I’m on vacation to get off my phone. 2- The beds: the mattresses are not great. Hard and def not high end. The bedding is perfect though. 3: The nightstand lights won’t operate independent of the ceiling lights in the room (think about it for a second). So you go to bed with your book and your choice is to light the entire room like a Christmas tree OR turn all the lights off and sit in the dark. There are tiny reading lamps but it feels like you’re on an airplane reading in the dark with a led flashlight- not like you’re in your bed. Use an iPad? Same problem but worse because the reading spot light is useless. This is NEW construction, with expensive smart switches ….no excuse for this it’s just a lack of focus on functionality and a waste of money on smart switches that operate more like a regular switch with a dimmer at ten times the cost. 4- No kettle or coffee in the room. Just standard for a 5star hotel. Nuf’ said. Free coffee in the AM is also standard and doesn’t cover this because it’s by definition not in the room. Just a little more thought and focus on the customer experience and functionality would solve these problems.

Keswick is well worth the time and expense. All the staff, front desk to housekeeping are professional and genuinely welcoming. We go for the horizon pool which is delightful (as are the pool staff) , to enjoy wonderful meals at Marigold (which has a great selection of vegetarian dishes for my wife!) and the overall comfort of the rooms. Perfect getaway spot!