Days Inn by Wyndham Kemah

Service was non friendly, breakfest area too small and dirty. Pool water nasty and a louge chair in the pool. AC unit cover in the room broken. Bath tub shower floor was slippery, no non skid material on the tub floor. Small refrigerator smelled

Very clean room and bathroom. I don’t usually do hotel room review but this time is different. I enjoy that the has a relaxing vibe, no weird smell and the bathroom is well lit and clean.

RUDE Front desk personnel Terrible terrible service by the so called “manager”. Had my reservation of 3 rooms done a week in advance with no problem on the app. On the day of very early in the morning I get a call from a man (very heavy English accent) saying he cancelled my reservation because my cc declined. I said there was no reason for my cc to decline however why he would be running my cc if we are not even there. He was very rude and talking over me the whole time saying he didn’t know and it was not his problem and if wanted rooms we would pay higher price. I tried to get a reasonable reason out of him but he was just talking over me and repeating it was not his problem. I ask to speak to the manager or someone else and he refused saying no one will help me anymore then he disconnected the call. After that I started reading the reviews and saw where many many people had complained about bad, rude service from the front desk people. I called back and I said I should of read the reviews before reserving at this hotel and he simply said I don’t care and disconnected the call for the second time. I DO NOT RECOMMEND this hotel at all. READ THE REVIEWS and you’ll find out why.

I came for a stay of one night with my wife and kids , the guy at the counter was nice and tried to help . The room had strange smell and the sheets had strange stains. The bath had stains too. kitchen facilities were old and dirty. I went out with my family to grab something to eat and when we came back my kids saw a cockroach on the pillow. That was it. We grabbed our things and got the f$%@ out of there.

Our room was clean and seemed to be updated recently. The only exception was a small hole in the bathroom door and the missing towel holder. For breakfast, there were not many choices and there was only 1 wafflemaker. We had to wait in a line. It was not working properly so waffles were not done on the inside. “Happy” at the front desk was very kind and reported this for us.