Hampton Inn & Suites by Hilton Keene

The hotel offers spotless, spacious rooms and convenient location. Guests enjoy comfortable king beds and excellent service. Some find the continuous bathroom fan disruptive. The breakfast includes many options and good parking.

My son recently relocated to Keene, and since he had just moved in to a new house we decided to stay at Hampton Inn for our visit. I believe this was our first time staying at a Hampton Inn, and we were not overly impressed. There were certainly a number of positives: the staff was friendly and accommodating, the electronic check in/out and using the app for our room key worked perfectly, the bed was comfortable, the bathroom appears to have been remodeled and was fine. But there were also some things that bugged us: the entire hotel could use a makeover and a good cleaning; the carpets were worn and dirty in the elevators, hallways, and in certain parts of our room. There was trash piled on and around the trashcans by the elevators on our floor. Our room on the second floor was also fairly noisy; I had to turn off the A/C system because the loud fan kept waking us up, and on Saturday morning there was a lot of noise coming from the car dealership or whatever auto repair shop was directly behind us--I suspect it would have been quieter on the front side of the hotel. Breakfast was fine, but the staff didn't do a good job keeping up with refilling oatmeal and other items as they were used, nor did they keep up with cleaning the breakfast area as guests came and went. None of this would have bothered us too much except that the rates at this hotel are high compared to, say, a Holiday Inn Express with comparable features and amenities. I expected better.

All of the staff were great and I had no problems checking in or out. My room and all public areas were clean, but I noticed a strange smell as soon as I stepped off the elevator and in my room. I feel like the hotel should invest in something to make the rooms and hallways more pleasant smelling. I rarely note the smell of a place but this was very distinct. The morning of check out there was also clearly an issue with the fire alarms, which no one really addressed.