Fairfield Inn & Suites Keene Downtown

My husband and I had high hopes for this hotel based on the reviews and photos but it was very disappointing. The location is great and it is unique, but the hotel has not been maintained. In our room, the headboards were peeling and paint was peeling in the bathroom. The A/C unit cycles on/off and sounded like a jet engine. Bathrooms are diminutive and the shower head is oddly angled with poor water flow. You get housekeeping every 2 days, but on our day, the only "housekeeping" was that they replaced towels and a tissue box in the bathroom. The toilet was not cleaned, beds were not made (let alone a linen refresh) and they did not vacuum - but they took the tip that we left. I had to go to the front desk in the late afternoon and ask for toilet paper and if housekeeping included making beds, vacuuming, etc. I was told yes and asked when I wanted housekeeping to come back and make the beds and vacuum - seriously? Breakfast was inconsistent with some days no yogurt or fresh fruit and on 2 days the staff not cleaning the serving counters or tables; our last day, there was no staff around for at least 45 minutes and the chafing dishes were near empty. The fire exit instructions are odd, since one stairway doesn't go all the way to the first floor; a concern of ours since we have had to evacuate hotels a few time. Not Marriott standards.

Mike at the front desk was fantastic. Great customer service, very helpful. Otherwise everything was just fine except for breakfast which was pretty unappetizing.

Loved our stay from the seamless staff checkin to the large, quiet room, to the ease of the parking lot to a great breakfast. Who could ask for more. Keene is a sweet area to window shop & find great dining & cocktail experiences.

Overall very nice. Great location to walk around Keene. The room was roomy and quiet. Breakfast was limited to do a problem with a delivery.

The place was great. Minor inconvenience was parking for packing and unpacking car.

Parking Lot is a little far away (300 yards) and the cops will issue tickets for parking in the wrong spot. The Hotel does give you a voucher for the parking garage though. The breakfast was fantastic much nicer that any hotel I've gotten breakfast at, except in Europe. Clean room, nice staff.