Guest User
February 9, 2025
The room was old, and the water pipe suddenly made a strange noise in the middle of the night. I asked the front desk whether I could change the room. They told me very coldly that there were no extra rooms and no way to repair them.
After completing the reservation on Ctrip, I used the membership card of Toyoko Hotel to check in. Someone told me that I could check in at 15:00. When I went upstairs at 3 o'clock, I found that I couldn't open the door. I returned to the front desk to ask, and they told me that since I booked on Ctrip, I could only check in after 16:00.
I have always liked Toyoko, but this store in Kawasaki is really disappointing.
Original TextTranslation provided by Google