Hotel Kansas City, Part of Hyatt

Really cool hotel and great value. Highly recommend. The Classic Lobby bar has a cool, classic vibe, and the room I had was clean, roomy, and classic but with modern details.

Good: beautiful hotel, especially the lobby. Smells amazing. Interesting bar in the basement. Location is great for downtown (very close to Tom’s Town Distillery, which is fabulous). Breakfast was awkward to order from the coffee bar, but the taste was great, so I’ll take the walk up ordering system. I was told that globalist breakfast includes a meal, coffee, and juice. The room was pretty, and we had no issues. They gave us 2 free drink tickets for the bar downstairs, so that was nice. Not great: we used a Guest of Honor award from Hyatt. I saw that standard suites were available, but I think that because I was just GOH/Explorist, they wouldn’t give me a suite. I could have brought it up, but I just didn’t want to go there, so it is what it is. Bad: they charged me for one night when I booked on a free night and points night that they combined into one reservation. I asked for the charges to be removed. The front desk person said she’d have to get a manager to do it later. I got an email from the manager with an apology, but my card has been charged 3 different times, and I’ve received 3 different receipts. I was charged for mini bar purchases that we for sure did NOT make. I was charged for part of breakfast. None of the charges have yet to be reversed. I of course will give them a few days to correct this, but after that, I’ll have to take it to Hyatt, I guess. The whole billing things (when I tried to fix it in person) has been a total headache.

What a beautiful historic hotel with modern amenities. The rooms were very clean, beds were comfortable, and staff was extremely helpful and friendly. Highly recommend.

Beautifully restored hotel with a great atmosphere. Only one person at the check-in desk with a long slow-moving line started things off poorly for us. But once in our room we were very happy with the quality of the room. They had put out some special treats since I let them know it was our 45th wedding anniversary. The hotel has a great location being within walking distance to any entertainment downtown. We walked to the Kaufman Center to see the ballet after a light dinner at Yard House. However, we were both very uncomfortable with the low-quality mattress that was too thin and hard. We expected something a bit more luxurious at this higher caliber hotel. We both had backaches in the morning.

Overall, our experience was pleasant. The hotel itself is lovely. The staff was quite nice. We had a great experience getting a drink in the lobby bar and the bartender who served us was awesome. It always amazes me, however, how it is that the higher-end the property, the fewer services a hotel tends to offer and how they try to extract more money from you. For example, the hotel wanted $45 a day for parking, when the lot next door was charging $15 (which we opted for). But the most disappointing experience was when we visited the Nighthawk bar in the basement of the hotel after our very nice dinner at The Town Company. My wife and I ordered cocktails from the posted menu. My choice was a $15 old fashioned. When I ordered it, the bar tender asked me if there was a particular bourbon I would like, which I thought was a nice touch. I made my choice but upon closing the tab, I saw that I was being charged double the posted price. When I inquired why, he informed me that the bourbon I selected (Jefferson's) was an upcharge. I was neither informed beforehand that there would be an upcharge, much less told how much it would be. (By the way, a bottle of Jeffersons costs about $60 max, so it is not a super premium whiskey and certainly should not cost an additional $15 per shot). In any case, I feel taken advantage of and intentionally mislead. Not the kind of experience I expected.