"ROOM 546/547 connecting room; - Air conditioning did not work, very hot in the rooms! 26 gr! Reported, nothing could be done. We have stayed in the room 4 days out of 7 without properly working air conditioning. - Both safes did not work, did not open (solved after reporting to reception). - Maintenance of the room below par. - Shower cabin in room 247, does not close and edges are broken. - Shower cabin in room 246 leaks, leaving bathroom floor wet. - Cobwebs on both rooms in different places. - Room 247: the power cables are clearly and visible along the door; during stay sealed by handyman without reporting to us. - Terrace: dirty and dirty not maintained. - Sinks in both bathrooms; damaged, not the same as showen On website. - Park view is at these rooms, broken trees without any piece of greenery. SWIMMING POOL; Dirty and smelly water, children have ear infections from both the water of the aqua park and the large swimming pool. Poor maintenance resulting in missing tiles and broken spots. Brown edge in the pool that you could wipe away with your hands, why don't the lifeguards (they only look at their phones or each other) or maintenance people do that? DINNER ROOM; Staff does what they can but there is not enough control by managers, so work is slow and nothing is seen. Food should not be left on the floor, spilled drinks or food should be cleaned up in no time, which was not the case! Food itself is fine. Too little space to dine outside and if you can get a seat outside you have to watch out that your chair does not sink through the sides of the terrace, broken edges everywhere on the wooden planks. "

"Arrived and was given a room with ants in the bedroom and bathroom. Fortunately, this was resolved after 1 day by giving us another room. Kitchen is substandard. Only freshly cut fruit available at breakfast. Canned fruit or pieces of fruit during the day. Zero variation: pizza, pasta every evening. And for warm vegetables, sprouts or broccoli mix every day. So little variation. Salad bar also quite poor and minimal. If you are unlucky in the afternoon you will have to wait more than 30 minutes for new pizza... because there is little choice again. Cocktails are not ok. Very watery and little taste! We were forced to go elsewhere. This way the all-in can be profitable... yet such things don't last! In the restaurant 2 wine tabs, one side of the wine had a bad taste. Solution had it just swapped places! Not OK! Probably in the hope that it would still be drunk. It is the 2nd Plava Laguna chain. First time different hotel with Hp and satisfied. Now very dissatisfied!!! Such a pity!"

"Worst place I've ever been at... If you value yourself and your money don't go there. 1. appartments look like they were renovated during the Cold war 2. when you enter it takes at least half an hour to take the cobweb off of the walls and the furniture 3. walls are moldy 4. furniture is in terrible condition 5. there is no air-condition 6. sheets are dirty 7. food is below mediocre (every meal there is only a few different choices that they repeat every day) 8. if somebody plays loud music next to you the entire night, the staff won't do anything to stop them 9. all over the apartment (walls amd ceiling) there are squished bugs that nobody cleans 10. if you take the shower, the shower turns into a pool 11. I tried to reserve other accomodation, they never answered the mail For the love of God, never go there!"

"Exceptional, better than expected"

"Great accommodation. Would we like to book again."

"We arrived late, around 22:00. There was only one person handling check-in so that took around an hour. Finding the apartment at first was hard as the sign had been broken off (nr.127). The apartment itself was disgusting, stinking of mold, hadn't been clean, ant farm at the toilet, and mold on ceilings and walls. I went to the front desk to complain, another 45 min of waiting as there were 3 people infront of me, 2 of them was complaing about the same thing. The guy at the front desk couldnt help. To make a long story short, I met 6 couples that along with us checked out the morning after and went to another place. I saw pictures from some of them and they were worse than mine. We were offered a "better"room but I did not accept as this is a party place, crazy noise until the morning. Would have been fine if I was travelling for party but not with 3 kids. This is pretty much the worst place I have ever stayed in."