Hotel Romance

A good location hotel and nice variety of breakfast!

First, the good: Staff was kind and professional, I have never found the reception office to be empty. Barely noticed the cleaning crew, but the room was cleaned consistently. The interface for interacting with staff was seamless and convenient. One person actually refused a tip until after she has cleaned my room. Odd, but admirable. Restaurant has quality coffee machines in place of a generic pot (as is customary in the area). Restaurant service is top notch, I couldn’t even leave a tip under a dirty dish because those were instantly removed. There’s two elevators and the stairs are quickly accessible. Now, the bad: Hotel room had two small blankets instead of a large one, which would barely be enough for one tall person, let alone a couple. We were two tall people struggling to stay covered. Reception responded that that’s the only size they have and perhaps I should consider shopping for blankets independently. The room safe box locks and unlocks with a dedicated card. Unfortunately, there is no suitable solution for two people using the safe: you can get two cards, but only one of them will unlock the safe. Not a giant deal, but an annoying issue to face for sure. The receptionist seemed to think every card unlocks every safe, which would be baffling. Hot water ran out quickly, but the issue was fixed the next day after notifying staff. Parking is a bit of a walk away (a trade off for the prime location of the hotel itself) and could use a quick access elevator to the hotel proper. All in all, I’m somewhat surprised Romance rates so highly relatively to other hotels in the area. I’ve stayed in 3 or 4 over the past decade and literally NONE of them had these issues.

Great terrace with nice view and breakfast/restaurant. Friendly service. Large cosy clean rooms. Instead of a shower curtain, solid glass would match the good standard better and be more hygienic.