Spa Resort Sanssouci

Stay away from this place. I stood there for five nights,and left them ,to move much better place.Management very rude,overcharged my stay,kitchen very poor ( food overcooked,deep fry ,nothing healthy and diet to eat). Location to far and up on the hill from minerals springs.

Food is nice, refurbished rooms are fine, unfortunately no ACand no free access to gym . The spa and treatments are good although might be a little worn here and there. Staff speaks Czech, German and Englsih and Russian. Primarily German and Russian.

We have had an okay stay at Spa Resort Sanssouci but I would not go back. When we arrived, we could already see some difficulties in the communication in English, and luckily we knew a little german that helped us out. We had full board but we could only check in at 2 pm, when the restaurant was closed. My husband, 2 year old daughter and I headed to the bar for a snack and we ordered (with difficulties) a baguette, an ice cream and a salad. The bar lady could not speak a word of English, but we managed to get what we ordered and paid. We paid in euro cash, and we just arrived in CZ so the price we paid sound quite a lot to me, but with a 2 year old, you have no time to check receipts and menus. The rest of the meals went fine in the restaurant of the hotel, but once we were about to check in, I found the receipt from the bar, and discovered I was charged for two baguettes, not one. I tried to discuss this with the receptionist, who called the hotel manager and, after I explained this, I was basically told that "in life you should always check what you pay for". We are talking about 7 euros, so I did not continue the argument, but I did not find this the adeguate way to address a client. For this reason, I did not tip. The room was very big, furniture a bit old but we didn't mind. Very nice view from the terrace. Pool was not "spa-warm" - it was 26 degrees, but in the hotels I have been around Europe it is usually warmer. The jacuzzi was small and always occupied so we didn't use the spa. We got a nice massage instead. The hotel had a playroom which was the highlight of our stay.