Royal Ocean View Karimunjawa

Staff Service: The staff is generally described as friendly and helpful, contributing to a homely atmosphere. They are known for their warm hospitality, assisting guests with a smile and providing satisfactory service during breakfast and other interactions.(based on 1 review)

The worst hotel I’ve ever stayed, I booked 4 rooms for me, family and friends . First time I’ve write worst review because What happened to us is really unacceptable. First the staff gave the rooms to us without checking it properly whether the rooms are clean , in a good condition, all set or not ! They gave room to my friend with the cracked window and broken AC , the air conditioner wasn’t cold at all, was too hot instead. If we didn’t complain they will just close an eye and leave it. Second the standard room was like a cave no window super stuffy while in trip.com said some rooms have window on that type of room but the staff refused to give us the rooms with the window . Third I noticed that they don’t change the bed sheet and covers of my brother room when they clean his room while we stayed for 4 days there can you imagine how dirty it is. especially they have 2 kids in that room. I upgraded My room to sea view room I expected my room with sea view but what I got is pool and restaurant view also the toilet paper in the washroom was almost finish which mean they didn’t change the toilet paper after the guests check out very unhygienic . Also no hanger in the wardrobe and when I asked the hanger they gave me rusty hanger. The management is very bad. I definitely do not recommend this hotel to anyone who will visit karimun jawa .