Shanaya Resort Malang

Shanaya Resort Malang Reviews

Shanaya Resort Malang

Jl. Griya Permata Alam, Perun Gpa, Ngijo, Kec. Karang Ploso, Ngijo, Karang Ploso, Malang Regency, East Java, 65152, IndonesiaView Hotel Details
Shanaya Resort Malang
Shanaya Resort MalangShanaya Resort MalangShanaya Resort Malang
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Shanaya Resort Malang Guest Reviews

4.5/5
Great
78 review
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(78)
Positive reviews(71)
Reviews with photos/video(32)
Awesome stay(14)
Friendly staff(6)
Negative reviews(2)
Riana Luck
Ranggawuni 4 Bed
Stayed in Dec 2024
Family
6 review
4.7/5
Amazing
Posted on Jan 18, 2025
The receptionist was very warm, also the staff mas kit are very friendly to all of my kids, I love the green spot in front of the restaurant✨ My daughter have good time seat with the rabbit, and my son so happy to be able to ride bicycle together, play table tennis 🏓 also chess ♟️ everything so peaceful. - towels is to thin maybe can improve for the quality, - we stay in ranggawuni 401 the floor is too squeaky. -the tv turn on by it self when I turn it off so I have to unplug the cable. Overall I would like to come back.
6/7
Response from Property: Dear Mr/Mrs Riana, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Mimi
Ranggawuni 3 Bed
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 21, 2025
My stay at Shanaya Resort was truly unforgettable. The resort offered a perfect blend of serenity and luxury, surrounded by breathtaking natural beauty. Every detail was thoughtfully designed to provide comfort and relaxation, from the tranquil ambiance to the impeccable service. It was an amazing escape that rejuvenated my mind and soul, leaving me with cherished memories of peace and serenity.
Response from Property: Dear Mr/Mrs Mimi, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Fambo11
Ranggawuni 2 Bed
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Awesome resort ! Highly recommended. Will visit again on our next staycation
Response from Property: Dear Mr/Mrs Fambo11, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Anonymous User
Ranggawuni 2 Bed
Stayed in Jan 2025
Couples
2 review
4.0/5
Very Good
Posted on Feb 19, 2025
The hotel offers a nice view and plenty of activities to do, but it falls short in several areas. Shampoo and shower gel are 2 in 1, which compromises quality. There’s no side table for convenience, and the food is bland. I was assured a free late checkout before my stay, but during checkout, I was charged 20% of the room price. Additionally, the shuttle service was delayed. Overall, the experience was okay but could have been better.
Response from Property: Dear Mr/Mrs Anonymous User,Thank you for choosing to stay at Shanaya Resort Malang and for taking the time to write to us regarding your experience at the resort.We we're deeply concerned to learn of the disappointment you experienced in various areas. We sincerely apologize for our shortcomings and assure you this does not reflect the usual high service standards Shanaya Resort Malang is known for. We appreciate you bringing your concerns to our attention as it is constructive feedback such as yours enabling us to fine tune our service standards most effectively. Rest assured, We will share your comments with the respective departments and management of the resort and take corrective action for further improvement. We thank you for your support of the Shanaya Resort Malang and we hope that you will give us the opportunity to welcome you back in the very near future.Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
Anonymous User
Ranggawuni 2 Bed
Stayed in Jul 2024
Family
12 review
3.7/5
Posted on Aug 11, 2024
Sorry... Below average for breakfast, but thanks for keroncong live music band in the morning, love it, so can still enjoy breakfast..
Response from Property: Dear Anonymous User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Zanilla
Ranggawuni 4 Bed
Stayed in May 2024
Family
11 review
4.2/5
Very Good
Posted on Jun 8, 2024
Love the hotel.. quiet environment and perfect for families with kids..
Response from Property: Dear Mr/Mrs Zanilla, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Evelyn Kow
Kertanegara Garden View
Stayed in Feb 2024
Couples
14 review
4.5/5
Great
Posted on Mar 31, 2024
Definitely a great cooling place with nature. Very well maintained (guessed it is managed by Ascot group). Lots of Instagramable spots and backed by My Arjuna. Hotel rate is 50-70% cheaper during their quiet season (Fasting month), so we opted the villa which is furnished with Balinese style. Their glamping units aka Lord of the Rings has 2-4 beds styles. So booked early to avoid disappointment as it is mostly full according to our buggy driver
6/9
Response from Property: Dear Mrs. Evelyn Kow, Greetings from Shanaya Resort Malang. Thank you for providing a review of your visit while you were at Shanaya Resort Malang. It is an honor for us to hear positive reviews of your experience while staying with us. We believe that the reviews given are motivation for us to continue to maintain and provide better services, facilities and products from us. We also invite you to visit our Instagram and website for other promotions that may be of interest. Thank you for being our Guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto General Manager Shanaya Resort Malang
kl
Ranggawuni 3 Bed
Stayed in May 2024
Family
1 review
3.7/5
Posted on Jun 3, 2024
Staycation during weekend with family. Should well maintain the Glamping unit and furniture. Thanks
Response from Property: Dear Mr/Mrs Kl,Warmest greeting from Shanaya Resort Malang,A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :)Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products.We are looking forward to welcoming you again on your next visit :) see you!Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
V3 Yani
Ranggawuni 2 Bed
Stayed in Sep 2023
Family
6 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Ngg nyesel nginep di shanaya,, apalagi buat family recomended banget. kemari. kami menggunakan kamar yg Glamping next mau nginep di sini lagi mau cobain yg Villanya yg ada private pool thank shanaya Pelayanan Ok,, kebersihan juga oke kamarnya sangat nyaman dan tenang anak2 pda suka menginap disini Ngg ada foto,, yg ada video semua jadi di screenshoot😂🙏
Response from Property: Dear Mr V3 Yani, Greetings from Shanaya Resort Malang. Thank you for providing a review of your visit while you were at Shanaya Resort Malang. It is an honor for us to hear a positive review of your experience while staying with us. We believe that the reviews given are motivation for us to continue to maintain and provide better services, facilities and products from us. We also invite you to visit our Instagram and website for other promotions that may be of interest. Thank you for being our Guest. We hope to welcome you back on your next visit. Greetings, Wiweko Elnanto General Manager Shanaya Resort Malang
ANS APR
Ranggawuni 2 Bed
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 18, 2023
Best experience.... overall best best best, pokoknya g bakalan nyesel bermalam di Shanaya❤❤❤
Response from Property: Dear Bapak/Ibu ANS APR,Salam dari Shanaya Resort Malang.Terima kasih telah memberikan review kunjungan selama Bapak/ibu berada di Shanaya Resort Malang. Kami yakin ulasan yang diberikan menjadi motivasi bagi kami untuk tetap mempertahankan dan memberikan pelayanan, fasilitas serta produk yang lebih baik dari kami.Kami juga mengundang Bapak/ibu untuk mengunjungi Instagram dan Website discoverasr.com untuk promo lainnya yang mungkin diminati.Terima kasih telah menjadi Tamu kami. Kami berharap dapat menyambut Bapak/ibu kembali dalam kunjungan berikutnya.Salam hormat,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
Citra Dewi
Ranggawuni 2 Bed
Stayed in Jun 2023
Family
2 review
4.2/5
Very Good
Posted on Jul 19, 2023
I was really pleased with the hospitality.all staffs so that good to providing their best services.
Response from Property: Dear Mr/Mrs Guest User,Warmest greeting from Shanaya Resort Malang,A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :)Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products.We are looking forward to welcoming you again on your next visit :) see you!Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
Guest User
Ranggawuni 2 Bed
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Feb 6, 2025
really nice place
Response from Property: Dear Mr/Mrs Guest User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Achmad Azzadit T
Ranggawuni 2 Bed
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 22, 2023
Perfect hiling glamping
Response from Property: Dear Achmad Azzadit T, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
WXLicious
Ranggawuni 2 Bed
Stayed in Mar 2023
Couples
14 review
5.0/5
Outstanding
Posted on Jun 24, 2023
Nice place for staycation surrounding by a lot of tree and the room is also beautiful. Love it! But if you take kids come here, need to watch them wherever they go.
Response from Property: Dear WXLicious, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Guest User
Ranggawuni 4 Bed
Stayed in Sep 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 23, 2022
So fun and unforgettable place to stay. Breakfast oke dan banyak menunya. Tempat estetik banget. Recommended resort. You must stay here.
6/10
Response from Property: Dear User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang