Shanaya Resort Malang

Shanaya Resort Malang Reviews

Shanaya Resort Malang

Jl. Griya Permata Alam, Perun Gpa, Ngijo, Kec. Karang Ploso, Ngijo, Karang Ploso, Malang Regency, East Java, 65152, IndonesiaSee Hotel Details
Shanaya Resort Malang
Shanaya Resort MalangShanaya Resort MalangShanaya Resort Malang
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.2/10
Great
46 review
Verified reviews
Location9.1
Amenities9.0
Service9.6
Cleanliness8.9
Filter by:
Sort by:
All reviews(46)
Positive reviews(46)
Reviews with photos/video(28)
Awesome stay(19)
Great service(7)
Quiet & comfortable(6)
Guest User
Jayakatwang 2 Bedroom
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 6, 2025
First time stay in this hotel, very recommended. A little note only in breakfast, but overall is very good. Come back next time.
Response from Property: Dear Mr/Mrs Guest User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Rachelk.
Shanaya Royal
Stayed in May 2025
Traveling with friends
2 review
8.5/10
Very Good
Posted on Jun 23, 2025
The villa is spacious and provides all the necessary amenities required. However, one of the towels provided is very dirty, and luckily, my friend has brought her a change of towel as we need to shower quickly and go out soon. The bedsheet has some stains as well, which makes it unpleasant. However, I would like to comment on the lobby service as well as the restaurant we dine in. The staff are very courteous and helpful. When asked for a change of towels and ironing board, they respond and deliver efficiently. There is a buggy service to send you from the lobby to your villa if you dont wish to walk as the place is huge.
Response from Property: Dear Mr/Mrs Rachelk,Thank you for choosing to stay at Shanaya Resort Malang and for taking the time to write to us regarding your experience at the resort.We we're deeply concerned to learn of the disappointment you experienced in various areas. We sincerely apologize for our shortcomings and assure you this does not reflect the usual high service standards Shanaya Resort Malang is known for. We appreciate you bringing your concerns to our attention as it is constructive feedback such as yours enabling us to fine tune our service standards most effectively. Rest assured, We will share your comments with the respective departments and management of the resort and take corrective action for further improvement. We thank you for your support of the Shanaya Resort Malang and we hope that you will give us the opportunity to welcome you back in the very near future.Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
Cerulean Blue
Ranggawuni 2 Bed
Stayed in Mar 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on May 5, 2025
I fell in love instantly when I stumbled upon this hotel on hotel booking site and decided to book a stay. The resort is cool as it is surrounded by lot's of plants and trees. The wooden villas are cute and looked unreal, but quite spacious for 2 persons. Efficient buggy and room service via Whatsapp. Food served in the hotel restaurant was tasty, my stomach healed after trying an Indonesian drink contain cinnamon and ginger (I forgot the name, pls check my picture!) when I had stomach issue. Listening to the birds singing while watching cute cats playing hide & seek, Shanaya is a perfect choice if you want a peaceful stay and immerse yourself in the nature.
Response from Property: Dear Mr/Mrs Cerulean Blue, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Guest User
Ranggawuni 2 Bed
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 10, 2025
beautiful and lovely views, quiet, comfortable and spacious, complete with facilities for children and activities for adults
Response from Property: Dear Mr/Mrs Guest User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Guest User
Ranggawuni 3 Bed
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 8, 2025
THE BEST ONE!
Response from Property: Dear Mr/Mrs Guest User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Riana Luck
Ranggawuni 4 Bed
Stayed in Dec 2024
Family
9 review
9.5/10
Amazing
Posted on Jan 18, 2025
The receptionist was very warm, also the staff mas kit are very friendly to all of my kids, I love the green spot in front of the restaurant✨ My daughter have good time seat with the rabbit, and my son so happy to be able to ride bicycle together, play table tennis 🏓 also chess ♟️ everything so peaceful. - towels is to thin maybe can improve for the quality, - we stay in ranggawuni 401 the floor is too squeaky. -the tv turn on by it self when I turn it off so I have to unplug the cable. Overall I would like to come back.
6/7
Response from Property: Dear Mr/Mrs Riana, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Mimi
Ranggawuni 3 Bed
Stayed in Nov 2024
Family
3 review
10/10
Outstanding
Posted on Jan 21, 2025
My stay at Shanaya Resort was truly unforgettable. The resort offered a perfect blend of serenity and luxury, surrounded by breathtaking natural beauty. Every detail was thoughtfully designed to provide comfort and relaxation, from the tranquil ambiance to the impeccable service. It was an amazing escape that rejuvenated my mind and soul, leaving me with cherished memories of peace and serenity.
Response from Property: Dear Mr/Mrs Mimi, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Fambo11
Ranggawuni 2 Bed
Stayed in Dec 2024
Couple
2 review
10/10
Outstanding
Posted on Jan 14, 2025
Awesome resort ! Highly recommended. Will visit again on our next staycation
Response from Property: Dear Mr/Mrs Fambo11, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
stella xyun
Ranggawuni 2 Bed
Stayed in Apr 2025
Traveling with friends
6 review
8.5/10
Very Good
Posted on Jun 17, 2025
toilet wood was moldy, should improve it, other than that,everything just nice.
Response from Property: Dear Mr/Mrs Stella Xyun,Thank you for choosing to stay at Shanaya Resort Malang and for taking the time to write to us regarding your experience at the resort.We we're deeply concerned to learn of the disappointment you experienced in various areas. We sincerely apologize for our shortcomings and assure you this does not reflect the usual high service standards Shanaya Resort Malang is known for. We appreciate you bringing your concerns to our attention as it is constructive feedback such as yours enabling us to fine tune our service standards most effectively. Rest assured, We will share your comments with the respective departments and management of the resort and take corrective action for further improvement. We thank you for your support of the Shanaya Resort Malang and we hope that you will give us the opportunity to welcome you back in the very near future.Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
Guest User
Gayatri Villa
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 8, 2025
So much love it, easy to book with affordable price thank you, bestrip
Response from Property: Dear Mr/Mrs Guest User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Anonymous User
Ranggawuni 2 Bed
Stayed in Jan 2025
Couple
2 review
8.0/10
Very Good
Posted on Feb 19, 2025
The hotel offers a nice view and plenty of activities to do, but it falls short in several areas. Shampoo and shower gel are 2 in 1, which compromises quality. There’s no side table for convenience, and the food is bland. I was assured a free late checkout before my stay, but during checkout, I was charged 20% of the room price. Additionally, the shuttle service was delayed. Overall, the experience was okay but could have been better.
Response from Property: Dear Mr/Mrs Anonymous User,Thank you for choosing to stay at Shanaya Resort Malang and for taking the time to write to us regarding your experience at the resort.We we're deeply concerned to learn of the disappointment you experienced in various areas. We sincerely apologize for our shortcomings and assure you this does not reflect the usual high service standards Shanaya Resort Malang is known for. We appreciate you bringing your concerns to our attention as it is constructive feedback such as yours enabling us to fine tune our service standards most effectively. Rest assured, We will share your comments with the respective departments and management of the resort and take corrective action for further improvement. We thank you for your support of the Shanaya Resort Malang and we hope that you will give us the opportunity to welcome you back in the very near future.Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang
Anonymous User
Ranggawuni 2 Bed
Stayed in Jul 2024
Family
11 review
7.5/10
Posted on Aug 11, 2024
Sorry... Below average for breakfast, but thanks for keroncong live music band in the morning, love it, so can still enjoy breakfast..
Response from Property: Dear Anonymous User, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Zanilla
Ranggawuni 4 Bed
Stayed in May 2024
Family
9 review
8.5/10
Very Good
Posted on Jun 8, 2024
Love the hotel.. quiet environment and perfect for families with kids..
Response from Property: Dear Mr/Mrs Zanilla, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Evelyn Kow
Kertanegara Garden View
Stayed in Feb 2024
Couple
22 review
9.0/10
Great
Posted on Mar 31, 2024
Definitely a great cooling place with nature. Very well maintained (guessed it is managed by Ascot group). Lots of Instagramable spots and backed by My Arjuna. Hotel rate is 50-70% cheaper during their quiet season (Fasting month), so we opted the villa which is furnished with Balinese style. Their glamping units aka Lord of the Rings has 2-4 beds styles. So booked early to avoid disappointment as it is mostly full according to our buggy driver
6/9
Response from Property: Dear Mrs. Evelyn Kow, Greetings from Shanaya Resort Malang. Thank you for providing a review of your visit while you were at Shanaya Resort Malang. It is an honor for us to hear positive reviews of your experience while staying with us. We believe that the reviews given are motivation for us to continue to maintain and provide better services, facilities and products from us. We also invite you to visit our Instagram and website for other promotions that may be of interest. Thank you for being our Guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto General Manager Shanaya Resort Malang
kl
Ranggawuni 3 Bed
Stayed in May 2024
Family
1 review
7.5/10
Posted on Jun 3, 2024
Staycation during weekend with family. Should well maintain the Glamping unit and furniture. Thanks
Response from Property: Dear Mr/Mrs Kl,Warmest greeting from Shanaya Resort Malang,A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :)Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products.We are looking forward to welcoming you again on your next visit :) see you!Sincerely,Wiweko ElnantoGeneral ManagerShanaya Resort Malang