Kangding Liwan Yabuda Hotel Reviews

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking your precious time to share such a detailed and pertinent stay experience! Your feedback is very important to us, helping us to accurately identify problems and make continuous improvements. We are deeply sorry for the trouble caused by the poor cleanliness of the environment caused by the government municipal and water conservancy greening projects outside the door during your stay. We fully understand that the renovation project has indeed affected your stay experience and the appearance of the hotel. At present, we have taken the following measures to strengthen management: 1. Strictly control the construction area and time: add more stringent dust isolation barriers, and try to arrange noisy projects during non-resting hours. 2. Significantly increase the frequency of cleaning: especially in public areas and guest room corridors, ensure timely cleaning of construction dust, and minimize the impact on guests. 3. Clearly inform: We will inform guests of the current decoration status and progress more clearly when they book and check in, so that guests can make choices. Regarding the dust accumulation problem on the headboard you mentioned, this does expose our omissions in deep cleaning and detailed inspection of guest rooms, and we are very sorry for this! This is absolutely not in line with our service standards. We have: 1. Immediately check and rectify: Require the housekeeping department to thoroughly check and clean the same type of detailed areas in all rooms (such as headboards, window sills, cabinet tops, etc.). 2. Strengthen training and quality inspection: Strengthen employee training on cleaning standards and operating procedures for sanitary blind spots, and upgrade the secondary inspection mechanism of housekeeping supervisors to ensure that there are no blind spots in cleaning quality. 3. Improve the process: Take this case as an internal warning and include it in the key items of the daily cleaning inspection list. We thank you for your understanding of the breakfast category. There are indeed challenges in the supply of materials in the plateau area, but we are well aware of the importance of the breakfast experience and will never use this as an excuse. We promise: 1. Optimize the existing combination: Under the current conditions, we will pay more attention to the quality and stability of basic categories (such as porridge, eggs, staple foods, and drinks). 2. Explore local characteristics: Actively study and introduce more easily accessible and distinctive local ingredients, and strive to provide richer and more eye-catching choices in limited categories. 3. Continue to collect feedback: We will pay close attention to breakfast feedback and make dynamic adjustments. Your suggestion that "I hope the hotel can pay more attention to detail management" is the core direction of our current efforts to improve. We are well aware that service is no small matter and details are the key. The problems you reported have sounded the alarm for us and pointed out the specific path for improvement. Once again, we apologize for not being able to bring you a perfect experience during this stay! We attach great importance to your opinions and have conveyed your feedback to the heads of relevant departments. Various rectification measures are being implemented. We sincerely hope that we will have the honor to serve you again in the future and experience our improvement results in person. If it is convenient for you, please provide your check-in information (such as reservation name, check-in date, room number) through private messages. We will prepare a small gift for you (such as a drink coupon or a small gift coupon) to express our apologies and thanks. I wish you a pleasant journey and look forward to seeing you again!

Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Kangding will be the warmest and most unique one in your memory! Wish you well!

Response from Property: Thank you very much for your evaluation. Is there a mistake in the rating? The writing is very good!

Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Response from Property: Dear guest, I am very sorry that your stay was not satisfactory. The decoration style is different. If you have any opinions about the room, you can tell our front desk during your stay. We will be very happy to help you solve your problem. So that you will have a better check-in experience. In response to the questions you raised, we have asked the relevant departments to start improving. What I need to inform you is that because the Garze area is relatively remote and backward, it is very cold in winter. If you use air conditioning in winter, It may happen that the outdoor unit freezes, resulting in no heating. Most hotels in Kangding adopt floor heating. The use of floor heating and air conditioning are completely different. The industry recommended comfortable temperature is 18-22 degrees. If the temperature is too high, High and very dry conditions will make the human body very uncomfortable, and may even cause symptoms of accelerated heartbeat and high fever, which will affect everyone's health, so we will control the floor heating within 22 degrees, please know. Breakfast time is from 7.30 to 9 o'clock. The food should have just started being served when you go, and the hot dishes have not yet been served. Our dishes are very rich. Thank you very much for wasting your time to write so many opinions. We will continue to improve and correct our shortcomings. I wish you a happy National Day and may the motherland be peaceful and the people be safe! Tashi Delek!

Response from Property: Thank you for your favorable comments. We are improving the shortcomings and welcome you to visit again!

Response from Property: You are my most valued guest. It is our problem that the front desk did not handle your problem well. It is also our problem that we did not inform me in time. The most comfortable temperature for floor heating for the human body is 16 to 22 degrees. For guests who are more afraid of the cold, we We will add quilts or add a heater. We sincerely apologize because our front desk did not handle this problem for you. It was also our front desk's lack of experience that led to this incident. We will hold the person accountable for this matter and will Severe penalties will be imposed on relevant personnel. At the same time, we will also conduct strict skills training, service training, and concept training for service personnel. I hope you will see us differently next time! Thank you for visiting!

Response from Property: Hello, welcome to our hotel. Tatami rooms are only available at both ends of our hotel. There are only 4 in total, all at both ends of the two floors. I hope you can experience our other room types at one time! Or next time we will upgrade you to a room type if we are not fully occupied, so that you can experience our other room types!

Response from Property: We are very sorry and thank you for the inconvenience caused by your stay. Thank you for your suggestion. We have purchased a new air-energy water heater and expect to install it in the next few days.

Response from Property: Thank you for your praise. The toilet is transparent and we are already working on it. We apologize for the inconvenience caused to you!

Response from Property: Thank you very much for your visit and welcome back next time!

Response from Property: Thank you for your review and wish you a happy life!

Response from Property: Thank you very much for your visit and welcome your next stay!