Coorg Marriott Resort & Spa

good hotel

I am wondering, where was the Marriott care, delight and hospitality in this property? It is a five star property in structure but not anywhere close to a Marriott experience. Quite a few cheap incidents that can’t be associated with a five star experience. Infact, very disappointing. 1. In executive lounge for Platinum and Titanium members, they offer 100 Pipers. Severe cost cutting at expense of customer experience? 2. During evening tea, while serving a delicacy which needs to have lemon (neembu), they said lemons are not available. Double checked again with restaurant manager who confirmed that no lemons are there. Then why to serve that dish? 3. During dinner, we requested one daal fry. It was shot down by restaurant as they said it will take too much time to make Daal Fry. Really? Even a small dhaba won’t deny a basic daal fry addition. 4. In Executive lounge, we requested for one plate of Avocado toast. First they said, chef who made is not available. (So is a five star depending on a single chef?). Then they said, it would be on a chargeable basis. I have stayed 100’s of nights, but have not come across such greedy nature where they put small amount of money above customer experience. Property: 1. Swimming Pool water is damn cold in July/August due to monsoons. No temperature controlled pool in property. 1. No Sauna in the property. However, it is on chargeable basis in SPA. 3. In Play zone, you will be charged on a hourly basis for games for kids. (still fine) 4. Property room exteriors definitely demand maintenance. A gentleman on front desk was quite argumentative and his behaviour tilted towards disrespect to the guest and other Marriott resorts. The argument he presented was that all other dozen of Marriott properties were “wrong” in treating us (Titanium Bonvoy members) with room upgrades or other “complimentary” items and they should have been charged to us. This was quite rude for the other Marriott hospitality joints and an unacceptable view to us. We simply agreed to pay without lengthening the argument. Good points about the Property: 1. Safety 2. Lots of greenery, nice nature ambience in Monsoon 3. Nice Coffee Plantation tour by the property. The gentleman was very knowledgeable and polite. 4. Good Buggy service within the property 5. The GM was polite and so was F&B manager Ravi who did check on our comfort. Chef Brijesh Tiwari also went out of the way to make our Breakfast and other meals enjoyable. Verdict: Go for it to experience nature, monsoon and plantations. It’s 4 hours from Mangalore airport and 6.5 hours from Bengaluru. Have minimal expectations on “service” aspects and be prepared to shell out money for smallest of ask.

Its set amidst nature and is as beautiful as they claim. The rooms are spacious , have a balcony, bathroom with a tub and the service is great. Nice restaurant too. Their welcome drink is coffee and it was a fresh change! A tip is to include dinner in your package, as eating out in the night may be too far.

Excellent property! Nestled about 10 kms from Madikeri town and good road connectivity, this is worth a visit for anyone planning a leisure break at Coorg. Courteous staff and great food at Madikeri Kitchen restaurant. Highly recommended.

The hotel was amazing. Suite was spacious, shower and separate tub, very comfortable bed. It also had a nice patio for 2 people. The staff was amazingly helpful and very courteous. We came for a wedding that was held elsewhere, but this place was beautiful, quiet and serene. The food was amazing. Every dish had wild and complex flavors, all so different from each other, and yet all delicious! You could order off a nenu or experience an amazing buffet. We also had a couple's massage in the spa, and were very pleased with the service, as well as the massages themselves. The whole place is truly a 5 star experience!

Excellent stay with warm hospitality provided by Orchid Vacation. Being a member have visited this property over almost 4 times. Tranquil atmosphere and scenic location, offering respite amidst nature with it's beauty on the peak. Rooms given by orchid was spacious ***** with beautiful views. It was a good experience we enjoyed the holiday with orchid vacation, staff members were very kind and helping nature. Property was clean and hygiene, room service was very prompt. Orchid have fulfilled my expectations at par, it's worth and valuable being a member at Orchid Vacation. Thanks to entire team orchid.