Holiday Inn Express Kamloops

Even if every other hotel in Kamloops is sold out, sleep in your car before you book a room here. As a franchise, Holiday Inn corporate cannot help you with issues until after you check out, leaving you at the mercy of a shockingly unprofessional management team. The problems stem directly from the General Manager, Narender, who is completely unfit for the role. False Accusation & Potential Scam: We were falsely accused of smoking and threatened with a $300 fine via an unofficial note. I suspect staff may be smoking in rooms and blaming guests to collect fines, as our room smelled strongly of cigarettes when I returned. Aggressive & Unaccountable Management: When I tried to resolve the issue, the GM was defensive, talked over me, and threatened to cancel our reservation. He later claimed he had "no control" over which housekeepers enter guest rooms, a stunning admission of incompetence. Broken Promises & Breach of Trust: After losing trust in our housekeeper, the front desk assured me twice that she would not service our room again. The very next day, she was the one in our room. This is a massive service failure and breach of trust. Hostile & Untrained Staff: The GM admitted his staff isn't trained to differentiate unburnt and burnt smells, yet used their "suspicion" as a basis for a fine. The housekeeper involved escalated the situation by confronting me with, "What do you have to hide?" This hotel is a liability. The management is inept, the customer service is nonexistent, and the potential for being scammed is high. Avoid this location at all costs.

The staff made you feel most welcome and the breakfast was great

Very good service.

I didn’t stay at the hotel I tried to cancel the reservation but your company delayed the request long enough so you didn’t have to give me a refund.

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