Guest User
June 30, 2024
I was in Kalamazoo for a conference at WMU; this was our "official" hotel. H2S is really a "two for" as it is adjacent to the Hilton Garden Inn, which you'll pass through to get to your vehicle or the restaurant/bar (the Marketpace in the HGI is a little bigger and has more variety, but I digress). It's also locked down tighter than Fort Knox, which I appreciated as a solo traveler, but it's a bit confusing at first as there is no signage that indicates you need a room key to enter the skywalk from the parking garage (an employee happened by and took pity on me standing there with my suitcase looking sad and swiped me in). Room was clean and good sized, and included a full size fridge, microwave, dishes and tableware, and a pull out dining table that hides under the counter when not needed or doubles as a desk. About an hour after I checked out I could not find my laptop charger and returned to the hotel thinking I'd left it in the bed. God bless your front desk agent Durrell (Darrell? Not sure of the spelling). He walked me back up to the room to help search for it. We didn't find it and I was practically in tears as my presentation was later in the afternoon, but he was reassuring and promised me he'd have housekeeping look out for it. Much to my relief and embarrassment after a more thorough search of my trunk I found it in the bottom of a bag of dirty clothes. I called him back to let him know. He was such a good sport and we had a good laugh. Overall I had a great experience at this property and wish I could have enjoyed more of its features or explored downtown. This was my first stay but it won't be my last!