Pullman Properties in Kaifeng

The environment here is great, and the sunken bathtub in the room is huge, making for a very relaxing soak. The hotel provides a shuttle bus that drops you off right at the entrance, and it's just a 3-minute walk to the Duanmen Gate of Qingming Riverside Landscape Garden. However, the hotel's service left a lot to be desired. My daughter got sick and needed to go to the hospital urgently, but when I asked the front desk for help, their responses were incredibly cold and unhelpful. They said things like, ”You can search for a hospital yourself,” ”Call a taxi yourself,” and ”We don't know.” While I ended up arranging everything myself, their completely indifferent attitude was really off-putting.