Pullman Hotels in Kaifeng

The hotel clearly represents a massive investment, rumored to have cost a billion (RMB), despite having just over two hundred rooms. Many aspects of its design are commendable. Its location within a wetland park offers a unique advantage, and it's also conveniently close to both the Qingming Riverside Landscape Garden and Wansui Mountain. It could arguably be considered the premier hotel in Kaifeng. While the overall facilities are excellent, there's certainly room for improvement in some areas. For instance, the hotel offers bicycles for guests to ride around the grounds. However, when my mother was using one, the chain came off, causing a minor scrape on her arm, though thankfully nothing serious. What was concerning was that when we went to exchange the bike, the staff member's initial question was whether the chain came off because of a gear shift, rather than promptly asking if she was injured or needed any first aid. Moving forward, I hope the hotel implements regular inspections and maintenance for their bicycles, as otherwise, they present a potential safety hazard. Secondly, our original room was quite noisy. Even with the air conditioning turned off, a prominent low-frequency hum made it very difficult to sleep. However, after reporting this to the front desk in the middle of the night, their response was incredibly swift. They promptly moved me to a much quieter room and also extended their apologies, which was excellent! Nevertheless, the next morning in the new room, we discovered there was no hot water. Given that we were checking out soon, we decided not to report it. Furthermore, a curtain in that room (2612) was partially detached. I sincerely hope the hotel will address and refine these minor details going forward. Despite these minor imperfections, the overall experience was very positive. I sincerely hope the hotel continues to refine these details. Should I visit Kaifeng again, I would still consider choosing this hotel, and I eagerly anticipate seeing your improvements!