Moshang Light Residence Hotel Reviews

Nice and modern room, great 4k TV, good location in walking distance to the city wall and tourist spots. Breakfast is not that great, so I would skip it.

The price is high for the quality.

very good

I have stayed in hotels of this brand before, but none of them had such poor hygiene. The hygiene of this hotel is extremely poor, and the front desk service is average. The experience of staying here is not good. This hotel is outside the old city of Kaifeng. You can take a taxi or drive to the scenic spots. It is not close to the scenic spots. I stayed there for one day and left.

I was very satisfied with this stay! The core needs were perfectly met: 1. **Superb hygiene:** The room was spotless! The bedding was white and fresh, the bathroom was shiny without scale and mildew, every detail was clean, the air was fresh and odorless, and even people with obsessive-compulsive disorder could not find fault with it. 2. **Parking is super worry-free:** **Free parking lot** is right next to the hotel/downstairs, with plenty of parking spaces, convenient access, direct access to the lobby, safe and hassle-free. No worries about parking for self-driving tours/business trips! **Summary:** High hygiene standards, free parking is super convenient, highly recommended to friends who pay attention to cleanliness and need parking! A must-try next time.

Moshang Group's hotels are negligent in management, with poor hygiene, excessive publicity, and numerous safety hazards As a consumer, I am extremely disappointed with the experience of Moshang Light Residence Hotel Kaifeng (Qingming Shangheyuan Branch) under Moshang Group. The problems exposed by this stay are problems with the group's management system, as follows: 1. The group's standardized management is in name only The image of the employees is chaotic: the front desk staff are in casual clothes throughout the process, and the staff who come to the store are all playing with their phones or chatting in groups. Where is Moshang Group's control over its brand image? The service process is paralyzed: no one follows up after the problem is reported, and repeated communication is required the next day. The group's training and supervision mechanism is seriously lacking. 2. Hygiene management is out of control and ignores consumer health Hotel employees simply rinsed their own tableware and threw it back to the customer's meal basket. With such a bad hygiene chaos, where is the food safety standard of Moshang Group? - The room did not see the "air purifier" advertised by Ctrip when booking the room, and there was no "welcome gift". Did the group condone excessive publicity? Did Ctrip fulfill its regulatory obligations as a platform? 3. No one rectified the safety hazards, and ignored the family customers - Unshielded strong spotlights were installed at the head of the bed, and the light directly hit the eyes of children. The group had no basic knowledge of the safety design of the guest rooms. - The room phone could not connect to the front desk, and the emergency guarantee system was non-existent. Once an accident occurred, the consequences would be disastrous. 4. The price was seriously inconsistent with the value, and the brand reputation was overdrawn As a hotel under the Moshang Group, the room cleaning service was not provided at 2 pm, the service was slow, the hygiene was dirty, but the mid-to-high-end price was charged. Is the group only concerned with expansion and ignoring user experience? When promoting hotel information, did Ctrip verify the information? This stay made me completely lose trust in the brands under the Moshang Group. From basic management to hygiene and safety, to honest operation, it was a mess. I don’t recommend family consumers to choose Moshang hotels! The high score of this hotel on Ctrip does not match the actual experience. Has Ctrip fulfilled its audit obligations?

It was too late when I checked in. I was too tired to say anything when I saw the hygiene. There were small flies crawling everywhere, which was disgusting. I didn't say anything and thought, forget it. The most annoying review was that when I was putting on makeup in the morning, the mirror in the room was broken. It was flashing all night. I couldn't turn it off and couldn't sleep. I called the front desk and asked them to go to the first floor to put on makeup. Who would go down to sit in the lobby to put on makeup so early in the morning? I was speechless. The service of the night shift lady was very good.

The room is very nice. I came here with my brother and sister. The room is super big and clean. The location is very good. I also thank Henan Tourism for its tourism policy. It costs less than 200 per night. Facilities: very modern and not old-fashioned Service: The breakfast is quite good, with Henan specialty Hu La Tang, soy milk and a small cup of yogurt, which can be taken away.

Be careful when you live alone. When I live alone, a man knocked on my door at night and asked me if I had ordered water. I don't know how the information about my residence was leaked. And the elevator is open to anyone, and the takeaway guy can deliver it directly to your door.

The room is very good, clean and tidy, and there are books in the room. I think the cultural heritage of Kaifeng is still very good. I will definitely stay here next time.

The room is relatively large, the facilities are very new, smart home, the toilet is together, the shower is separate, very clean, the bed is very comfortable, there is a parking space, a good choice, the only drawback is that there is no place to hang clothes in the bathroom. It's not easy to watch TV. The room booked by Ctrip didn't have breakfast. It turns out that when this happens, the front desk will usually give you a breakfast coupon. This hotel is not easy to negotiate.

A newly renovated store, the furniture and environment are not so good, it is very clean, and the decoration style is more Chinese-style. The breakfast is not very rich, it is a simple meal. The family suite is quite spacious and comfortable.

The overall design has a sense of design. The corridors and in-room facilities are all Chinese-style, with small details. It is equipped with a tea set and tea bags. You can have a drink and feel like you are on vacation. The front desk service is very good, patient and thoughtful, and they upgraded the room type, which is close to the park! There is an underground parking lot with easy access. The package includes afternoon tea and late night snacks, but I didn’t use them just to play around. There are not many types of breakfast but they are all clean and delicious! Hanfu is also provided. If you are traveling to Kaifeng, hurry up!

The service and facilities of this hotel exceeded my expectations. From the moment I stepped into the lobby, I was attracted by its elegant design, and the warm reception from the front desk staff made me feel at home. The rooms are not only spacious and comfortable, but also exquisitely decorated, with every detail revealing a high-quality feel. What's even more surprising is that I can also use the laundry room, etc. These services are usually only available in four-star hotels. All in all, this experience was a very cost-effective experience and I highly recommend it to travelers looking for luxury accommodation.