Outrigger Honua Kai Resort & Spa

Bad service at reception.

We love this resort. Konea room 214 is our go-to place while in Maui. The resort has changed a little since the Lahaina fire, 2 yrs ago. MRR no longer provides a free shuttle from the resorts into town, and several of the towel lockers have been removed so it's a little less convenient to get a pool towel than it used to be. This place would be better if it had electric vehicle charging stations around the resort.

We stayed for a week. My grandpa is blind & I also had my toddler w/ me. The room was so easily accessible for being blind he figured out where everything was the second day! The room came with a washer dryer stove microwave fully equipped kitchen vacuum broom literally everything you have at home! The valets and bellman’s were so helpful! There was one guy who happened to work almost every day that we were there his name was John and he was very kind and helpful with all luggage, groceries, loading the car etc. he stuck out because everytime we were leaving or coming back he would always assist my grandpa in and out of the car and grab anything else I needed meanwhile I was able to get my toddler in or out and have that be my only focus which helped me so much. There’s a restaurant by the water dukes and it was pretty good but honestly there’s better places around but it’s nice for convenience if you don’t want to leave the hotel. We stayed in the first tower. The second one has the spa and omggg best massage I ever had. Obviously a little pricey but what do you expect. Pizza paradiso is around the corner and it’s pretty good. We had kabobs so tender. Gyro was pretty good but wasn’t a fan of tatziki. their French fries were delicious! Their dole whip delicious! Their cocktails. You have to try spam mail and a dole whip colada forsure! Toooo die for. Across the street there’s food trucks and everything smells so good definitely check it out! I tried kaya sushi and it was very good. I wish we had gone to the food trucks sooner there’s many options. There’s also like 3 or 4 pools which is super nice so it’s not too crowded and the ones we went to had a couple inches of water on what I called the platform and then you could sit in the water on the edge and then it dropped down to 3 feet but farther down the ‘river’ also what I called it it would go up to 5 1/2 feet. Overall our stay at this resort came out to be $2,000 for the week and I would definitely come back to this same resort for all the GREAT amenities it had and the AMAZING customer service and support you receive from the staff.