Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers

The accommodation's convenient location near Kaanapali Beach, Whaler's Village, and dining options was appreciated. Guests also liked the comfortable beds and well-appointed, clean rooms with nice decor.

Cockroach greetings I just checked into the Marriott Ocean Club Villas with my family last night and needless to say, it has been a nightmare. First, there was the big cockroach greeting us in the living room that crawled all the way across the room into the side of the dishwasher. Then it was the wet/damp carpet that felt sticky and the leftover piece of mango left by the previous occupants lying on the floor of the living room. We called front desk to ask for help with the cockroach but they said they would have to take the dishwasher unit out and spray some eco lab in that area. As I have a 1 year old, I didn’t want to expose my kids to that so we asked for a room exchange. The front desk said that the hotel was only able to move us if we agreed to check out by 10am and wait up to 4pm for the other room that becomes available. So we are about to be “room-less” for up to the next 6 hours. We have to repack all of our stuff, empty the fridge, and gather our things now. What a complete disaster of a trip so far and it’s hasn’t even been 1 day. I asked to speak to a manager but I was told the hotel managers do not work on weekends. I will update my review at the end of my trip. Update 1: We found and killed the cockroach. The problem is we don’t know if it was the same one from last night. It looked smaller. We are packing our stuff and getting ready to hang out in the hospitality room for the next few hours until they have a room ready for us. Sigh. Updates 2: We asked for some compensation for being “roomless” for a few hours but the front desk manager said they can’t compensate us. He said we would have to escalate this to hotel management.

Don’t stay here! Housekeeping came into our room and lost our daughters bear that she had for over 10 years and the only thing the hotel could say is sorry. Not a free 100 points, not a you can pick a new one from the store …nothing. What a shame and example of corporate greed. To make it worse the housekeeper turned off our ac units and didn’t fill up the soap that was empty when we checked on. Marriott is falling apart. Terrible!!!