Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers

When we first arrived and saw the dirty rugs in hallway and the plastic baseboards being ripped off and laying in hall and workers painting the railing, I thought there was no signs saying “excuse our appearance “ but obviously there some modernization going on . We knew that we had a 2 bedroom unit that was an old hotel conversion, with a sink, refrigerator and microwave and basic furniture . Nothing here resembled what we have typically seen in a Marriott property, I was upset. Then we walked onto the balcony and saw a beautiful view of ocean and pool area. At this point. We were very torn. Nothing much to do at this point so we made the most of it . We spent a lot of time outside , the pool area was great (and we got shady spot to sit if we got out there by 8am). There was no real beach to sit on since the water came up to beach walk but I did see some people in water. There was one nice restaurant to sit down for meals, a fast food bar that served drinks (bottled drinks) and a Starbucks. I usually visit the salon when on vacation , but it was closed. We enjoyed this beautiful spot and tolerated the interior for a week but would look for another place in the future!

This resort is tried and in need of updating. Our unit had two bathrooms and both tubs had the friction strips worn off and unfortunately my wife slipped and fell in the tub while showering. The front desk offered a rubber mat for the tub AFTER the fall. According to the front desk Mr. Geller, the president of Marriott Vacation Worldwide Club, has refused to let them put a rubber mat in the bath tub unless someone asks for it. Obviously Marriott is not concerned with the safety of their guests. In our opinion Marriott, which used to have premier property, has lowered their standards both for safety and upkeep.

This is a beautiful setting they really built wonderfully. HOWEVER the maintenance is severely LACKING. It’s very unfortunate. At 5pm people are still by the pool and the guy is noisily dragging lounge chairs. The sidewalk needs sweeping or hosing off EVERY DAY and there should be someone sweeping up the smashed flowers even if just at night. The hallways leading to the rooms had hair balls and trash. They should have ASSIGNED PARKING but instead we have to drive around the parking structure looking for a space. It all has to do with maintenance. Otherwise it is a beautiful setting!!!

Cockroach greetings I just checked into the Marriott Ocean Club Villas with my family last night and needless to say, it has been a nightmare. First, there was the big cockroach greeting us in the living room that crawled all the way across the room into the side of the dishwasher. Then it was the wet/damp carpet that felt sticky and the leftover piece of mango left by the previous occupants lying on the floor of the living room. We called front desk to ask for help with the cockroach but they said they would have to take the dishwasher unit out and spray some eco lab in that area. As I have a 1 year old, I didn’t want to expose my kids to that so we asked for a room exchange. The front desk said that the hotel was only able to move us if we agreed to check out by 10am and wait up to 4pm for the other room that becomes available. So we are about to be “room-less” for up to the next 6 hours. We have to repack all of our stuff, empty the fridge, and gather our things now. What a complete disaster of a trip so far and it’s hasn’t even been 1 day. I asked to speak to a manager but I was told the hotel managers do not work on weekends. I will update my review at the end of my trip. Update 1: We found and killed the cockroach. The problem is we don’t know if it was the same one from last night. It looked smaller. We are packing our stuff and getting ready to hang out in the hospitality room for the next few hours until they have a room ready for us. Sigh. Updates 2: We asked for some compensation for being “roomless” for a few hours but the front desk manager said they can’t compensate us. He said we would have to escalate this to hotel management.

Requested for upper floor room and got a 1st floor room with no privacy. Can’t enjoy views, had to close drapes since guests from pool can see inside of 1st floor room. Front desk person calls the manager on you who has lousy attitude and can’t help!!

Don’t stay here! Housekeeping came into our room and lost our daughters bear that she had for over 10 years and the only thing the hotel could say is sorry. Not a free 100 points, not a you can pick a new one from the store …nothing. What a shame and example of corporate greed. To make it worse the housekeeper turned off our ac units and didn’t fill up the soap that was empty when we checked on. Marriott is falling apart. Terrible!!!