Jupiter Beach Resort & Spa

Our severs Scout, Carol and chef Ricky, what a great combination to make our lunch memorable. Service 5 ⭐ , food 5 ⭐ and the atmosphere not replicable. From the the time the Valet greeds us it is heaven. Great family gathering or business, on beach.

This resort continues to exceed my expectations and remains one of the best hotel experiences I’ve had in a long time. It’s the kind of place that restores your faith in small chain and independent hotels—and today only reinforced that. Due to an unexpected emergency, I had to cancel a reservation I was truly looking forward to. I spoke with Collin at the front desk, and he could not have been more kind, understanding, or helpful. He handled everything with such professionalism and genuine care, which only deepened my appreciation for this wonderful property. We’re already making plans to reschedule our stay. From our last visit in September, I can say everything about the experience was flawless. The hotel has been beautifully renovated, with a smart, spacious layout and breathtaking oceanfront views. The bed was one of the most comfortable I’ve ever slept in. Beach service was peaceful and attentive, check-in was seamless, and even valet parking was prompt and efficient. Latitudes restaurant was also a standout—absolutely delicious. A heartfelt thank you again to Collin and the entire team. I honestly can’t wait to return. This place is truly a gem.

It gives me no great pleasure to write this review, but I feel compelled. I have no complaint with the hotel itself - the rooms were nice, all the line staff I interacted with were lovely, and the experience of staying at the hotel was on par with what I expected. However, my family and I had a billing issue, the (non-)resolution process for which was so abysmal that I will never stay at or recommend this hotel or any other Opal resort again. When I discovered the billing issue I called the resort to correct the error. The person at the front desk transferred me to the billing department with a promise of a call back within a day that never came. A few similar calls later, I requested to speak to Joseph Villa, the resort's Assistant General Manager. We spoke on the phone, and he promised to fix the issue 'that day.' I followed up a few weeks later over email for a status update and received no response. A month after that, I reached out to Justin Earle, the resort's General Manager. He did respond to my email, but placed the burden on my family member to call him to fix their mistake. She called and never received a call back. The stats between November 2024 - March 2025: - 4: the number of months I spent trying to get my issue resolved before giving up - 6: the number of phone calls I made with an empty promise of a call back - 1150: the number of dollars I was charged by mistake - 0: number of times someone apologized At some point this became as much or more about the customer service experience as it had about the initial error. What a truly disappointing experience. I hope no one else ever has to go through the experience I did.