Clarion Hotel & Convention Center Joliet

The staff is friendly and helpful, providing great service. The breakfast is included and good. The newly remodeled rooms are clean and comfortable.

I felt the staff at the front desk was helpful and friendly. It was a quick and easy check in. The staff in the breakfast area was wonderful. She was cheerful and had the area super clean and well stocked. Tables were also cleaned. The rest of the hotel was not in good shape. It was quite dirty and worn out. It definitely had an odor throughout the building. The elevator had not need checked in 4 years and was filthy dirty. There were multiple spill of something all over the floor and floor buttons were sticky. The elevator made a terrible metal rubbing on metal noise when the door was shutting. You could not use the stair because the sign said only for fire emergencies. The room had no light on the switch. Therefore you walked into a very dark room trying to find a switch or lamp. It didn’t seem as if the carpets were washed anytime in the last decade. The shower looked clean but my guess is no one uses it. People probably just want to get the heck out. The toilet did flush which was a major plus but there was no fan at all. The toilet was mounted on a stone block of sorts. Around the toilet was completely yellow. I assume it was years a urine but told myself it must be glue. The towels appeared clean and the soap was new. My daughter would not get into bed and only slept a couple of hours on top of the made bed. My youngest and I did venture under the covers. They didn’t smell fresh but didn’t have any untoward spots or stains. Major plus. The hotel was super noisy. Not so

It was a dirty towel in the room that we was first assigned, but the frontier just quickly took care of it and sign us to a new room