Clarion Hotel & Convention Center Joliet

Clean room. Front desk female manager a little rude upon check in. More concerned with fixing an error than greeting guests.

Felt a little sketchy when we arrived. Wound up moving our car to the front. Would of felt better if they had outside cameras maybe. Interior was not bad, had some nice remodeled sections. Bed was really comfortable, but our toilet seemed to run all night. I did tell the front desk about it before we left.

The staff was very nice. It was a short stay, with a 9 pm check-in and checked out by 7:00 am. The room door had no chain. It appeared to have been removed. The peep hole on the door was gone and filled with caulk. Just made me a little uneasy bc it was just a mom and her 13 yr old daughter staying in the room. There were some stains on the sheets of one bed….not like fresh stains, but stains that did not come out in wash. You could tell all the bed linens were worn, sheets were a little dingy. Nothing was horrible, just made the room feel less clean. Not that we stared at the door, it just looked like it may have been broken into at one point prior to our stay. The breakfast was great and well supplied. Checkout was simple and quick.

Close to events and activities. Dislike . Food from prior evening still on carpeting oitside our doorway .

Always stay here when my truck is being serviced at our terminal and shop right down the road. Doing it for 4 years now. Always good!

I felt the staff at the front desk was helpful and friendly. It was a quick and easy check in. The staff in the breakfast area was wonderful. She was cheerful and had the area super clean and well stocked. Tables were also cleaned. The rest of the hotel was not in good shape. It was quite dirty and worn out. It definitely had an odor throughout the building. The elevator had not need checked in 4 years and was filthy dirty. There were multiple spill of something all over the floor and floor buttons were sticky. The elevator made a terrible metal rubbing on metal noise when the door was shutting. You could not use the stair because the sign said only for fire emergencies. The room had no light on the switch. Therefore you walked into a very dark room trying to find a switch or lamp. It didn’t seem as if the carpets were washed anytime in the last decade. The shower looked clean but my guess is no one uses it. People probably just want to get the heck out. The toilet did flush which was a major plus but there was no fan at all. The toilet was mounted on a stone block of sorts. Around the toilet was completely yellow. I assume it was years a urine but told myself it must be glue. The towels appeared clean and the soap was new. My daughter would not get into bed and only slept a couple of hours on top of the made bed. My youngest and I did venture under the covers. They didn’t smell fresh but didn’t have any untoward spots or stains. Major plus. The hotel was super noisy. Not so