Harrah's Joliet- A Caesars Rewards Destination

Absolutely amazing service. From our checking with Mia, the ladies at the morning coffee restaurant to Willie at the front desk it was amazing. Rarely do you experience the kindness and friendly interactions we received during our stay. Whatever your doing in staff training, keep it up.

I am a Blackjack player. If you are too, you might want to avoid this place. At most, you will find two 3-2 tables on the main floor. Sometimes there is just one. The high limit room is only open very limited hours. Often there is only one table. Many rules and some make no sense. For instance, the high limit Blackjack table is no mid-shoe. Fair enough. But if the player or players leave mid-shoe so that there are no more players, and if you then walk up to play, they don’t give you a shuffle. So I guess it isn’t “no midshoe”; it’s “no midshoe unless all the players leave because the shoe sucks.” Likewise, getting even one courtesy shuffle can often be quite the ordeal. Etc. I have a host and I have provided detailed written feedback of this kind more than once. Each time, she has said she has passed it along to management but I have never heard from anybody. Lousy customer service especially since I am Seven Stars and bet relatively big. Stay away.

Very disappointed with the lack of dining options and the fact that there’s no complimentary coffee or water available in the lobby. We will not stay here again

It was very close to the show we saw, the room was clean and spacious, and the capability of 24 hour checkout was very helpful.

We had luke warm water in our room. The soaker tub was one highlight of our stay but the water would noy get hot. After waiting over an hour I attempted a shower thinking maybe the water heater simply needed time to warm up and still ended up with a lukewarm shower. Not a great way to start the day especially after paying a higher rate than we anticipated and ending up in a double queen instead of a king like we reserved.