Voa Ambassador Flat

It would be better to have a fitted sheet rather than a flat sheet for the bed. Pao de queijo would also be nice for breakfast.

While this hotel is well-located (right in front of the beach in a very nice neighborhood) and our room was large, that’s where the positive points end. We checked in on a Sunday and went up to our room. I turned on the TV and it didn’t work, so I picked up the phone and tried to call the front desk, but the phone didn’t work. I could hear her, but she couldn't hear me. So, I went down to the front desk and told her about the 2 items that were not working. Maintenance came up and replaced the phone; then he said he’d have to replace the television too. Since we were only going to be here for one night, I didn’t want to waste my time waiting for the maintenance man to dismount the broken TV and install a new one, so we stayed with a broken TV. I don’t know why they didn’t offer to change our room, but they didn’t. Wi-fi did not work in the rooms. I saw many guests sitting in the hallway just to access the signal. My wife wanted to have a coffee before we went out to dinner, so we asked the receptionist if we could get a coffee from room service. She told us that the hotel’s kitchen was not open on Sunday, which I thought was absurd. Maybe they should tell people that before they take a booking for a Sunday. We came back from dinner at about 11 PM and there was nobody at the front desk. I was very concerned by this obvious lack of security and how this put its guests at potential risk. We went up to the rooftop seating area before retiring and while there, a hotel employee popped up and said that he had to shut off the lights because it was 11:30. I asked if he could come back in a bit, but he said that he couldn’t and turned off the lights! But not just the lights in the rooftop seating area, but also the lights in the hallway leading to the elevator. When we headed down, I had to use the flashlight on my phone just to see where we were walking. Breakfast, which is included, was ok, but still does not make up for the other shortcomings of our stay here.