Four Points by Sheraton Xishuangbanna

The hotel was a great place to stay. Our butler, Jack, contacted us two days in advance to arrange airport pickup. We were so impressed! We even arranged a free pick-up from the high-speed rail station on time. Upon arriving at the hotel, I was completely satisfied with everything and it was a fantastic value! I'd definitely stay here again. The hotel is very clean and newly opened, though some areas are still being refined. Facilities: New Cleanliness: Good Environment: Excellent Service: Excellent

The hotel's ambiance is rated 4 diamonds, and the exceptional service warrants a 5-diamond rating. The complimentary flower garden tickets offer a hidden gem, including a nighttime tour of the flower garden. It's worth a visit if you don't want to visit the Chinese Academy of Sciences Botanical Garden. The bar's craft beer is perfect for those who enjoy a nightcap. The long table banquet with a bonfire in the lobby is lovely. The front desk service (kudos to Xiao Zhao) was especially impressive; it was impeccable, with excellent service and a high emotional intelligence.

The room was bright, clean, and spacious. The bed was very comfortable, and the linens had a light fragrance that made for a restful sleep. The breakfast had a wide variety of options, and the location was great, close to the Tropical Flower Garden. They even gave away free tickets for the new opening, making it a great value. I really want to praise the hotel's service. The hotel's housekeeper, Xiao Zhao, was incredibly patient, responding to every request promptly and trying to accommodate them. He was very approachable. This kind of responsive and attentive service is truly commendable. I highly recommend this professional and enthusiastic housekeeper. I'll definitely choose this hotel again next time I visit Banna, simply for the reassuring service. 👍

I just stayed at the Sheraton Xishuangbanna. Overall, it was quite comfortable, so I'd like to share my impressions objectively. First and foremost, the hotel is incredibly new, having opened in 2025. The facilities don't feel dated at all, and the cleanliness is impeccable. There's no odor in the room, and the bedding and bathroom are spotless, making it a very reassuring stay. I'd especially like to commend our housekeeper, Xiao Zhao, for his attentive service. I arrived early, well before check-in, and had already planned to wait in the lobby. He helped me coordinate and was able to check in early, saving me a lot of hassle. The room even had welcome fruit, a lovely touch. When I checked out, the staff helped me load my luggage into the car, saving me from having to carry it myself. The only thing I think could be improved is the breakfast. The variety is limited, and I hope the hotel can expand its offerings, perhaps adding some local snacks. Overall, my stay was a good one, especially Xiao Zhao's excellent service. I'd definitely choose this hotel again next time I visit Xishuangbanna.

The room was spacious, bright, comfortable, and clean. The atmosphere was cozy the moment we entered. The overall amenities were excellent, and we were even greeted with a small fruit snack upon arrival. Now, let's talk about the service. From the moment we checked in, our server, Xiao Zhao, was incredibly attentive. Seeing we had a lot of luggage, he proactively called in a colleague to help unload it and bring it to our room, making it convenient for us to have dinner with our elderly and children. It was incredibly thoughtful. I'll definitely stay at the Sheraton again when I return to Xishuangbanna. Cleanliness: Very clean Facilities: New and convenient Service: Excellent and attentive, definitely worth a return stay.

I was so surprised by the service of our butler, Xiao Zhao, during my stay at the Sheraton Grand Xishuangbanna! From the moment I checked in, he warmly greeted me and provided a detailed introduction to the hotel's amenities. He also helped me plan my itinerary, recommended off-the-beaten-path attractions, and helped me sample authentic local cuisine. He was always available and promptly resolved any issues I encountered. Xiao Zhao's warmth and professionalism made me feel right at home. I'll definitely stay here again and look for Xiao Zhao again!