GenteInMovimento
February 10, 2025
Nothing to say about the hotel, room with all the comforts needed for its category, excellent location, impeccable cleanliness, very clean and new linen.
As for the staff, let's draw a veil over them... they are not professional, "not ready" to welcome guests, especially Westerners, at the reception after calling quite a bit (from behind a screen with the TV on) a boy who did not know what to do appeared, after a bit of waiting, he photographed our passports. We left our backpacks, since the room was not ready. When we returned - tired - a lot of confusion 3/4 people around... asked, again, for our passports, subjected to incomprehensible questions, no one spoke English, no one made an effort with a translator to make themselves understood (the boy was present!), endless wait, which ended thanks to the intervention of a Chinese lady, a guest, who spoke English and basically helped them check in!
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